SmarterMail Help

Subscribers and Digest Subscribers

This settings page is only available to Domain Administrators, Mailing List Administrators and System Admininstrators with the proper permissions.

Mailing Lists are a great way to allow users to communicate with a number of different individuals via a single email address. For a complete understanding of how mailing lists work, please see Mailing Lists Overview.

Individuals that sign up to receive messages from the mailing lists are called subscribers. To view a list of the mailing list subscribers, log into SmarterMail as an Administrator (List, Domain or System) and go to the Settings area based on your role. Then click on Mailing Lists in the navigation pane. Then click on the Subscribers tab.

Subscribers are categorized into two sections: the Subscribers stores the subscribers for standard mailing list postings and the Digest Subscribers stores subscribers for condensed digest emails.

Manually Adding Subscribers

There are two primary methods for manually adding subscribers -- either regular list subscribers or digest subscribers -- to a mailing list:

  1. If there are only a few emails to add to the mailing list, List Administrators, Domain Administrators or System Administrators with the proper domain management permissions can manually add subscribers.

  2. If there are a large number of emails to add to a mailing list, Domain Administrators or System Administrators with the proper domain management permissions can upload a .CSV file containing all of the subscriber emails.

Adding individual subscribers to a mailing list:

  1. Log in to SmarterMail as a List Administrator, Domain Administrator or System Administrator.
  2. List Administrators access their mailing list(s) by clicking on Mailing Lists in the navigation pane; Domain Administrators access mailing lists in the Accounts area for their domain -- there is a Mailing Lists tab; System Administrators first have to select the Domain that has the mailing list they want to manage, then click the Accounts tab for that domain where they will see the Mailing Lists tab, just as Domain Administrators do.
  3. Regardless of how you get there, click on the desired mailing list. The mailing list settings will load in the content pane.
  4. Click the Subscribers tab. A list of subscribers to this mailing list will load in the content pane.
  5. Click New.
  6. In the Email Address field, type the subscriber(s) email address(es), one per line.
  7. Once all addresses have been added, click Save.

Adding multiple subscribers to a mailing list at once:

It's also possible to add multiple users to a list at one time by uploading a list of users using a .CSV file. At a bare minimum, the .csv file must contain a column named "EmailAddress". Any additional columns in the .csv file will be added to the Subscriber Fields for the corresponding subscriber/email address. The Import from CSV option can be used to:

  • Add new Subscribers, with our without Custom Field data.
  • Update/overwrite the Custom Field values for existing Subscribers.
  • Add new Custom Fields to existing Subscribers.

NOTE: If you import a CSV that contains existing Subscribers, their Custom Field data will be overwritten with the contents of the CSV.

  1. Log in to SmarterMail as a List Administrator, Domain Administrator or System Administrator.
  2. List Administrators access their mailing list(s) by clicking on Mailing Lists in the navigation pane; Domain Administrators access mailing lists in the Accounts area for their domain -- there is a Mailing Lists tab; System Administrators first have to select the Domain that has the mailing list they want to manage, then click the Accounts tab for that domain where they will see the Mailing Lists tab, just as Domain Administrators do.
  3. Regardless of how you got there, click on the desired mailing list.
  4. When the list's Options open, click on the Subscribers tab. A list of current subscribers to this mailing list will load in the content pane, if there are any.
  5. Click on the Actions (...) button.
  6. From the dropdown menu, select Import CSV File. the Upload Subscribers modal window opens.
  7. You can either drag-and-drop a CSV file into the modal window, or click inside the window to open File Explorer to find and "open" the file. Click Upload in the content pane toolbar.
  8. Managing Subscribers

    Once a subscriber has been added to the list, you can modify their custom field values, review the other mailing lists to which they are subscribed, see the history of bounce messages they've received and reviewed the history of messages they've received.

    To download the list of subscribers as a text file, click on the Actions (...), then Export CSV File.