SmarterMail Help

Users Overview

This settings page is only available to Domain Administrators.

The Users section is where a Domain Administator can manage the user accounts on their domain. This document explains the actions that can be taken on user accounts, incuding the ability to set the default user settings and propagate those settings to specific users, import users, improve the search functionality for a user by reindexing their account, and more.

For information on how to add, edit or delete a user account, and for an explanation of the configuration options available for user accounts, please refer to the Managing Users page.

To access the Users section, log in to SmarterMail as a Domain Administrator and click on the Domain Settings icon. Then click on Accounts in the navigation pane. The Users tab will load by default.

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Reindex a User

If a user reports errors or a lack of results when performing a search, it may be necessary to reindex their user account, which will regenerate the mailbox index file. To reindex one or multiple users, checkmark the desired user accounts, click on the Actions (...) button, then click on Reindex.

Refresh Disk Usage

This option can be used to recalculate the disk usage for the selected user(s). If you find discrepancies in the user's disk usage display throughout the various areas of the interface (in the email section, reports, or Users grid), use this option to recalculate and correct that display. Please note that there may be no visual effect if the disk usage numbers shown were already correct. To refresh the disk usage for one or multiple users, checkmark the desired user accounts, click on the Actions (...) button, then click on Refresh Disk Usage.

Expire Password

This option can be used to expire the password of one or more users, forcing the user(s) to change their account password the next time they log into the webmail interface. To expire the password of one or multiple users, checkmark the desired user accounts, click on the Actions (...) button, then click on Expire Password.

Note: If password changes were disabled for a user, expiring the user's password will automatically enable password changes and expire their password. They will be required to set a new password next time they log in. In addition, accounts set to Active Directory authentication cannot be expired.

Import Users From CSV

To add new SmarterMail users via a CSV spreadsheet, click on the Actions (...) button then click on Import from CSV. Upload the CSV file that contains the user information and click Next. The first page of the import modal will allow you to map the CSV column headers to the appropriate configuration option within SmarterMail. For example, if your CSV contained a column header for "user name", you can select the "Username" mapping.

At minimum, the CSV file must contain a "Username" column header. All remaining account configuration options will mimic the domain's User Defaults template. If no "Password" column header is provided in the CSV, the import modal will prompt you to create a temporary password for the user(s) being imported. Those users will be prompted to change their password the next time they log into the webmail interface.

Import Users From LDAP

This feature is only only available to Domain Administrators using SmarterMail Enterprise.

The Lightweight Directory Access Protocol (LDAP) is an Internet protocol that email servers and other programs use to connect to, and look up information from, a server. In SmarterMail, LDAP is most commonly used for integrating SmarterMail with Microsoft's Active Directory.

To add new SmarterMail users via the LDAP protocol, click on the Actions (...) button then click on Import from LDAP. Type in the LDAP Binding String. Enable Use LDAP email as username if you would like the LDAP email to be used as the account username. Click List Users to preview the users that will be imported. Then click Import.

Note: LDAP integration will only function if SmarterMail is on the same domain as the LDAP server you are trying to connect to.

Export All CSV

To export a list of all user accounts on the domain, click on the Actions (...) button then click on Export All CSV. The CSV file will continue a variety of details about the user accounts, including their username, display name, authentication method, home and work address, disk usage, and more.