SmarterMail Help

Getting Started

SmarterMail is a feature-rich Windows mail server that brings the power of enterprise-level features and collaboration to businesses and hosting environments. Use the Getting Started section of the SmarterMail Online Help as a quick resource to help you set up the application.

Note: This section assumes you have already downloaded and installed SmarterMail from the SmarterTools website.

Welcome to SmarterMail

Once you've installed SmarterMail, you're presented with the setup page. Here, you set up a few small details before you're taken directly into SmarterMail, where you start adding your domains and truly managing your new SmarterMail server.

License Key and Administrator Account

  1. Product Activation - Here, you enter your license key (or a trial key) to activate either the Professional or Enterprise edition of SmarterMail. If you choose not to provide a license key, the product will run as the Free edition. For more information, see Activation.
  2. Primary Administrator - This initial system administrator account will be used to manage your entire SmarterMail installation. Enter a username and password. If needed, additional administrative accounts can be added AFTER this inital, primary system admin account is created. For more information, see System Administrators.

System Info

This is where you provide the information SmarterMail -- or ANY email server -- requires in order to identify itself when sending email messages to other mail servers. This includes:

  • Hostname: THIS IS REQUIRED. The primary name of your mail server, which should be a fully qualified domain name complete with reverse DNS entry. It IS possible to use DNS Server addresses to override system defaults.
  • Primary/Secondary DNS Server IPs - These are optional.
  • Bound IP Addresses: The IP addresses you want to bind SmarterMail to. These can be changed later, if need be.

SmarterMail Paths

Finally, you'll want to specify where SmarterMail stores configuration and mailbox information. This includes domain data, where the Spool resides, where log files are stored and more. By default, SmarterMail sets paths for you on the local drive. However, if you want to store informaton on a separate drive -- such as having your Spool on a D: drive -- you simply need to specify the paths you want to use.

When you click Finish in the Setup Wizard, you will automatically be logged in to SmarterMail using the primary administrator account you created earlier. From here, you'll be able to add domains and customize your mail server to meet your unique needs.

Adding the First Domain

Now that the initial setup of your mail server is complete, you will need to add a domain to SmarterMail. Adding a domain to SmarterMail represents the business entity and the domain name (such as that will be used in the creation of individual user mailboxes. Note: Only domains that you purchased and own should be added to SmarterMail.

Adding a domain is simple: from the Manage area, simply click the New button. Once you do, you're presented with a modal window. Below is what that looks like:

Initially, you add in the domain name you want to add -- like "" -- and then create the default domain administrator account for that domain. Once that information is saved, you can begin customizing the settings for that domain. That includes adding the Mailing List option, setting up any disk space, domain or other limits on the domain, activating or deactivating Features like XMPP, disposable addresses, etc. and much more. Once you've configured the domain, BE SURE TO SAVE YOUR SETTINGS!

After you've saved your settings, the new domain will appear in your Domains list, along with some information about the domain, such as the number of mailboxes allowed, the domain's status, its current disk usage and more.

Where to Go From Here

Depending on the use of SmarterMail, you can either add additional domains or, like many SmarterMail customers, you're BOTH a system admin AND a domain admin. If so, once the domain is added, it's time to start adding users, and then configuring those, just as you did your domain(s). If you need more assistance with adding domains or users, be sure to check out the Knoweledge Base section of the SmarterTools Support Portal.