SmarterMail Help

Greylisted Connections

This report tells you the number of allowed connections and delayed connections for all messages sent to the domain, for whatever time period you specify. Delayed connections would be those that were greylisted, meaning there was a slight delay between when the message was sent and when it was actually delivered. There is also a handy chart that displays the trendline for the time period.

A domain administrator can change the dates of the report as well as the "Step", which means whether you want to see the report by hour, day, week, month or quarter. (Based on the start and end dates -- so a quarerly report would need a full 3 months selected.) Domain Admins can change the chart type by clicking the chart icon next to the date, or even export the report as needed. Each column in the report is sortable, either ascending or descending, and the sort can change simply by clicking the column header.

Domain admins can also switch the report from a "Trend" report, which shows the data for the domain as a whole, to display information by User. This is called the report's "Mode".

The following report items are available:

  • Day - The day of the week covered by the report.
  • Connections Allowed - The total number of messages that passed greylisting and were delivered to the mailbox without delay.
  • Connections Delayed - The total number of messages that were delayed due to greylisting.
  • Total - The total number of connections made to a particular domain. (I.e., SMTP, POP, IMAP, etc.)

It's also possible to export this data in CSV format for use in other applications, such as Microsoft Excel, Google Sheets, Apple Numbers, etc. To so this, simply click the page icon in the upper right hand corner of the reports page. Once clicked, you'll be able to save the data and name the file to whatever you want.