SmarterMail Help

Inbound Spam

This report tells you the number of spam messages which were received at different tolerance levels for your specific domain. There is also a handy chart that displays the trendline for the time period.There is also a handy chart that displays the trendline for the time period.

A domain administrator can change the dates of the report as well as the "Step", which means whether you want to see the report by hour, day, week, month or quarter. (Based on the start and end dates -- so a quarerly report would need a full 3 months selected.) Domain Admins can change the chart type by clicking the chart icon next to the date, or even export the report as needed. Each column in the report is sortable, either ascending or descending, and the sort can change simply by clicking the column header.

Domain admins can also switch the report from a "Trend" report, which shows the data for the domain as a whole, to display information by User. This is called the report's "Mode".

The following report items are available:

  • Day - The specified amount of time that the report data falls within.
  • Spam Low - The total number of messages received with a low spam tolerance level.
  • Spam Medium - The total number of messages received with a medium spam tolerance level.
  • Spam High - The total number of messages received with a high spam tolerance level.
  • Spam Total - The total number of messages received will any spam tolerance level assigned to it.

It's also possible to export this data in CSV format for use in other applications, such as Microsoft Excel, Google Sheets, Apple Numbers, etc. To so this, simply click the page icon in the upper right hand corner of the reports page. Once clicked, you'll be able to save the data and name the file to whatever you want.