SmarterMail Help

Viruses Caught

This report tells you the number of viruses that were received through email, per message, for all users of the domain and caught by the virus protection set up by the System Administrator, for whatever time period you specify. There is also a handy chart that displays the trendline for the time period.

Regarding the counts, this report is a per-message report. That means that the numbers seen may not appear to match up, when looking at the domain as a whole versus looking at individual users of the domain.

A domain administrator can change the dates of the report as well as the "Step", which means whether you want to see the report by hour, day, week, month or quarter. (Based on the start and end dates -- so a quarerly report would need a full 3 months selected.) Domain admins can change the chart type by clicking the chart icon next to the date, or even export the report as needed. Each column in the report is sortable, either ascending or descending, and the sort can change simply by clicking the column header.

Domain admins can also switch the report from a "Trend" report, which shows the data for the domain as a whole, to display information by User. This is called the report's "Mode".

The following report items are available:

  • Day - The day of the week covered by the report.
  • Viruses Caught - The total number of viruses detected, either incoming, outgoing or both, depending on the Option selected.

To dig down into a report, it's possible to chance the report's Mode from Trend to Users. Selecting Users allows a domain admininstrator to see which users received viruses during the time period. This can help note if a generic address, such as sales@ or administrator@ addresses, are being targeted so that appropriate action can take place.

It's also possible to export this data in CSV format for use in other applications, such as Microsoft Excel, Google Sheets, Apple Numbers, etc. To so this, simply click the page icon in the upper right hand corner of the reports page. Once clicked, you'll be able to save the data and name the file to whatever you want.