SmarterMail Help

Delivery Limits

Below are the features available when viewing the Delivery Limits section of SmarterMail. To access this section, log into SmarterMail as a System Administrator and click on Delivery Limits in the navigation pane.

Do Not Forward

The Do Not Forward list is a useful tool for preventing issues with companies that have extremely strict spam policies. For example, AOL and Comcast do not differentiate between the sending server and the server that forwarded a spam message, and as such, they commonly blacklist legitimate domains for forwarding spam. Because it's impossible to prevent ALL spam messages from being forwarded when a user has automated forwarding enabled, administrators may prefer to blacklist email forwarding to those strict domains.

Note: The Forwarding Blacklist only prevents the automated forwarding of email, which is configured in the user's general settings. Any messages that are manually forwarded from the Email section itself will bypass this blacklist.

To add a new forwarding blacklist, click New in the content toolbar. To Edit an existing blacklist, click on the card. To Delete an existing entry, click on the caret (∨) shown in the upper right corner of the card and click Delete. To delete multiple entries at once, click on the Select button to open the multi-select tool. When adding or editing an entry, the following option will be available:

  • Domain Name - Enter the name of the domain that should be blocked from automated email forwarding. When a domain is included in this list, users will see the following notification when they attempt to save a forwarding address with that domain: "Forwards to the following address(es) are not allowed: ______." Note: Users will still be able to manually forward emails to users on that domain.

Sender Priority

This feature is only available in SmarterMail Enterprise.

Sender priority overrides allows the system administrator to assign priority levels to specific email addresses. For example, a company may want the mail server to send emails from its support team (support@example.com) before sending emails to mailing lists.

To create a new sender priority override, click New in the content pane toolbar. To Edit an existing entry, click on its card. To Delete an existing entry, click on the caret (∨) shown in the upper right corner of the card and click Delete. To delete multiple entries at once, click on the Select button to open the multi-select tool. When adding or editing an entry, the following settings will be available:

  • Email Address - The email address of the user or group.
  • Message Delivery Priority - The priority level assigned to this user's messages.
  • Description - A brief summary why the sender priority override was created.

Reserved Domains

System administrators can prevent certain domains names from being added to SmarterMail. For example, domains that are already used for free email services, like gmail.com or yahoo.com, are ideal additions to the reserve list as allowing administrators to add such domains to SmarterMail could affect message delivery. Similarly, domains that are traditionally reserved for testing and documentation, such as test.com or example.com are also ideal candidates for the reserve list.

In general, the following actions can be taken:

  • New - Adds a new Reserved Domain Name entry.
  • Delete - To Delete an existing entry, click on the caret (∨) shown in the upper right corner of the card and click Delete. To delete multiple entries at once, click on the Select button to open the multi-select tool.