SmarterMail Help

Message Archive Search

Setting up Archiving for All Domains only, and not including per-domain rules, limits the ability to search the Archive to system administrators only. Message Archiving is only available in SmarterMail Enterprise.

Message archiving is a method of storing all email and live chat traffic for a domain -- either incoming messages, outgoing messages or both -- in a separate location on the mail server. Typically, this feature is used for companies that need mail servers in compliance with the Sarbanes-Oxley Act of 2002 or other regulatory compliance.

It is important to note that message archive search is availalbe to domain administrators only when rules are set up individually for their specific domains. If archiving is set up for "all domains" on a server, then only the system admininstrator will be able to search the message archive. Therefore, if a domain admin needs access to the email archive for the domain "example.com", then a Message Archiving rule specifically for example.com needs to be set by the system admin.

System administrators can perform a message archive search by going to the Settings area and clicking on the Manage icon, then selecting Message Archive Search. System administrators can search for a message by domain, date range, the sender's address, the recipient's address, or the subject.

When message archiving is set up for a specific domain, that domain's administrator can find a Message Archive Search option by clicking on the Settings icon. Domain adminstrators can search for a message by date range, the sender's address, the recipient's address, or the subject.

For more information on archiving, see Message Archiving.