SmarterMail Help

Troubleshooting a Domain

There are times when you will need to access domain specific information. SmarterMail uses impersonation to accomplish this goal, causing a separate window to login automatically as the domain administrator. This can be a useful method to examine domain settings or configure settings.

To impersonate a domain, click the Domains icon. Then select the desired domain in the navigation pane, right-click and choose Manage. Alternatively, you can select the domain in the navigation pane and click Manage in the content pane toolbar. A new window will pop up, and you will be logged in as the domain administrator. From there, you may edit user accounts, content filters, or whatever other part of the domain that needs to be changed.

For instructions on troubleshooting specific user accounts on a domain, please see the topic Troubleshooting an Email Account.