SmarterMail Help

Licensing and Activation

SmarterMail installs as the Free Edition, which is good for use with 1 domain and up to 10 mailboxes. To upgrade to a paid version and unlock additional mailboxes and/or gain access to use purchased SmarterMail Add-ons, a license key must be activated. Furthermore, if the SmarterMail installation is moved to another server or upgraded to a different version or product level, the product will need to be activated again. System Administrators can use this section to activate SmarterMail or view current licensing information and limits.

Note: Activation of a license key requires the server to contact SmarterTools over port 443 (HTTPS). Please ensure that any firewall or internet security software you have installed allows an outgoing TCP port 443 request. If the server cannot connect for security reasons or due to internet connectivity, please contact sales@smartertools.com to request steps for a manual activation. A manual activation requires the server's hostname, which can be found by entering 'hostname' into the server's command prompt.

To access the Licensing section, log into SmarterMail as a System Administrator and click on Licensing in the navigation pane. The current licensing details for SmarterMail and its add-ons will be displayed, including the license key, license level information, status of the license or subscriptions, the number of items used out of the total limit, and an indication of whether an add-on trial is available.

The following actions can be taken:

  • Activate - Select this option to activate a new SmarterMail license key. Activating a paid license requires authentication by verifying the SmarterTools account login credentials. Trial license keys do not require authentication to be activated.
  • Reactivate - Select this option to refresh the limits of the SmarterMail installation. This will cause SmarterMail to callback to the SmarterTools servers to refresh the limits of the license key and should be used after purchasing an add-on, upgrading to the Enterprise edition or increasing the mailbox limit. Reactivating is immediate and does not require authentication with the SmarterTools account credentials.
  • Purchase - Select this option to be taken to the SmarterTools website where you can purchase a new license key or add-on.
  • Start Trial - If an add-on trial is available, a Start Trial button will appear on its card. This allows the system administrator to test the functionality for up to 30 days. A trial can only be activated one time. To continue using the service after the trial, the add-on must be purchased. Note: The ActiveSync trial is limited to 25 Mailboxes.

Note: If you are running a trial version of SmarterMail, it will automatically revert to SmarterMail Free when the trial expires.