SmarterMail Help


SmarterMail allows a single installation to have multiple System Administrator logins, each with their own unique login and password. To add secondary System Administrator accounts, log in to SmarterMail as the primary System Administrator and click on the Settings icon. Then click on Administrators in the navigation pane.

Once the page loads, you'll see a list of the Administrators that are set up for the SmarterMail installation. Initially, there will be a single "Primary" Administrator showing. As new administrative accounts are created, they will also be displayed. By default, the following columns are displayed:

  • Account - The login name associated with the account.
  • Name - The friendly name associated with the account.
  • Type - The account type: Primary Administrator or Administrator.
  • Manage Admins - If the administrative account has been granted permissions to create/manage other administrative accounts, a check box will appear next to their name.
  • IP Restrictions - If the administrative account is restricted to connecting from a specific IP address, or an IP range, a check box will appear next to their name.
  • Created - The creation date/time of the administrative account.

To create a new Administrator account, click New. Note: Only the primary Administrator and secondary Administrators with 'Manage secondary administrators' permission can create new or modify existing accounts. When adding or editing an account, the following settings will be available:


  • Username - The identifier used to log in to SmarterMail.
  • New Password - The password used to log in to Smartermail.
  • Confirm Password - Re-type the password used to log in to Smartermail.
  • Display Name - A friendly name for the administrator. For example, "For Support Department."
  • Allow impersonation and domain management - There are times when an administrator may need to access domain or user specific information. SmarterMail uses impersonation to accomplish this goal, causing a separate window to log in automatically as the domain administrator or user. Select this option to allow the secondary administrator to impersonate user accounts and domains.
  • Allow show passwords while impersonating - If 'Allow impersonation and domain management' is enabled, select this option to allow the secondary administrator to view a user's account password (and app passwords, if applicable) while impersonating a user account or domain. This option also allows the administrator to retrieve passwords via the API. Note: The primary system administrator can view and retrieve user account passwords and app passwords by default.
  • Restrict login access by IP - Select this option to only allow the administrator to log in from certain IP addresses. Then enter the authorized IP address(es) on the IP Restrictions card.
  • Manage secondary administrators - Select this option to allow the adminstrator to create new and modify existing administrator accounts.
  • Theme - Specify the general color theme of the SmarterMail interface: Light or Dark.

Change Password

To modify an administrator password, click Change Password. Then enter and confirm the new password that will be used.

If a secondary administrator cannot recall their account passowrd, the primary administrator (or a secondary Administrator with 'Manage secondary administrators' permission) must log in to change the password on their behalf. Primary administrators who cannot remember their account password can find instructions to reset their username and password in the SmarterTools Knowledge Base.