SmarterMail Help

System Messages

SmarterMail sends a variety of automated email messages for certain actions within SmarterMail. For example, system messages are sent to users when their password has expired or is in violation of the password policies set up for their domain. Administrators can modify certain messages sent out from the server to make them match a company’s voice and style, add extra information or add a standard From address. If a system message does not have a From address, the system message will appear to come from "noreply@" the SmarterMail domain that made the request. For example, if a password reset request is made for a user on example.com, and there's no From address set for the system password reset request message, the user will receive that reset email from "noreply@example.com". NOTE: if the domain already has a "noreply@" account, alias or mailing list set up, they are not affected by this functionality.

To access this section, log into SmarterMail as a System Administrator and click on the Settings icon. Then click on System Messages in the navigation pane.

Click on a message's row to edit the text. The following settings will be available:

  • Subject - The subject of the email. In some cases, the subject will contain system variables. It's a good idea to leave these variables "as-is" in the subject.
  • Message Body - The message body of the email.
  • From Address - By default, system messages send from “System Administrator” without a From address. Administrators can add a From address to allow users to respond to system messages or to decrease the likelihood a message will be caught by spam filters.
  • Display Name - The friendly name or description of the sender that will appear in conjunction with the From address (if included) in the From field of the email.