SmarterMail Help

Browser Notifications

We understand that most SmarterMail users do not work in the webmail interface 100% of their day. To accommodate this, SmarterMail utilizes browser notifications in order to alert users of standard activity within their account. For example, when browser notifications are enabled and you are logged into the SmarterMail web interface, you’ll get a pop-up notification at the bottom of your screen when a message is delivered to your inbox, a calendar reminder is triggered or a team chat message is received. Simply click the browser notification and you’ll open your new message, go to the live chat, go to a meeting workspace or open your calendar event, regardless of the browser you’re using or the application you were currently in.

Note: If you're using a new browser or haven't previously set the notification permissions, you will be prompted to allow this functionality when a new message is delivered to your inbox, a calendar reminder is triggered or a chat message is received. Keep in mind that clearing your browser cookies will make SmarterMail request this permission again.

Appointment reminder notifications that are sent when the SmarterMail web interface is not open will be sent to the Notifications window. Access these notifications by clicking on the Notification icon in the upper right corner of the interface.

To access your user notification settings, log into SmarterMail and use the Menu icon to navigate to the Settings section. Then click on Account Settings in the navigation pane. In the Notifications card, you can choose which alerts to receive: Calendar reminders, Chat messages, New emails.

Unblocking Notifications

If "Browser notifications have been disabled in this browser." is displayed in the Notifications card found within your Account Settings, you must first unblock browser notifications for the SmarterMail site in order to enable/disable specific alerts. Please review your browser documentation for the exact steps in unblocking site notifications or refer to the Knowledge Base article, Unblock / Allow Browser Notifications.