SmarterMail 10.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Reading Email Messages

SmarterMail displays whether you have unread email in your inbox, or in any folders, a number of different ways. Note: The first three notification types are demonstrated in the email interface diagram.

  • The number of unread messages will display next to the name of the folder in the navigation pane.
  • The status indicator for unread messages displays as a closed, yellow envelope in the content pane.
  • The number of unread messages in your inbox displays as part of the Email icon in the icon bar, to the left of the content pane.
  • A new message notification, also known as a "toast notification," will temporarily display in the lower left corner of the webmail interface. Note: This feature can be disabled from the Account Settings page.

To view the contents of a message, simply click the desired message and it will load in the preview pane. You can also double-click the message and it will open in a separate pop-up window.

In general, the following options are available from the preview pane toolbar:

  • Reply - Allows you to compose a response to the sender only.
  • Reply All - Allows you to compose a response to the sender and everyone else who received the message. This includes all email addresses listed in the To and Cc fields, except your own email address.
  • Forward - Allows you to send the message to a third-party, not in the To or Cc fields.
  • Delete - Moves the message to the Deleted Items folder. Note: This is the default action taken when a message is deleted. Depending on your account settings, the delete action may be different. For more information, see Deleting Email Messages.
  • Add - Creates a new task and links it to the message. For more information, see Linking to Email Tasks.
  • View - By default, SmarterMail displays messages in HTML format because it provides formatting and markup capabilities that are not available in plain text. However, there may be times when you want to view the message in a different format or you need to view more than the message content. The different view options are as follows:
    • HTML - Displays the message in HTML format, which allows for colors, fonts, graphics, and other formatting.
    • Text - Displays the message in plain text, which only allows text content with no special formatting or graphics.
    • Raw Content - Displays the content of the email exactly as the server received it. This is helpful if you cannot view the message in any other display mode.
    • Header - Displays the header of the message, which indicates the path the email took to get to your email account, along with several other pieces of information.
  • Print - Prints the message in whatever View you're in. For example, if you're viewing the raw content of the message then hit the print button, you will print the raw content.

Downloading Email Attachments

If the message has an attachment, a paperclip will display in the header of the message. In addition, an attachments tab will display under the message header in the preview pane. To view a file that was attached to a message, click the attachments tab and then click the appropriate file.

SmarterMail also makes it easy for users to search for messages with attachments. To quickly view all incoming and outgoing messages with attachments, click All Attachments at the bottom of the navigation pane.