SmarterMail 10.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Synchronized Devices

SmarterMail Enterprise uses multiple data synchronization technologies to sync mailbox data with email clients and mobile devices:

  • Microsoft Exchange ActiveSync is an optional add-on that syncs SmarterMail mailboxes with most smartphones.
  • Exchange Web Services is an optional add-on that seamlessly syncs SmarterMail messages, contacts, calendars and tasks to third-party email clients like Microsoft Outlook 2011 for Mac and Outlook 2012 for Windows.
  • SyncML is a platform-independent information synchronization standard that syncs SmarterMail contacts, calendars, and tasks with Outlook, Thunderbird, and most smartphones. NOTE: As of SmarterMail 10.x, SyncML support is no longer being updated as there are fewer and fewer SyncML clients that are continuing development and support. That being said, SyncML will continue to work "as-is" in current and future versions of SmarterMail.
  • CalDAV is an extension of the WebDAV protocol that syncs SmarterMail calendars with Macs, iPads, iPhones, and other devices/applications that use the technology. Windows Phone 8 will include native support for CalDAV and there are apps for Android that support CalDAV as well. More information on CalDAV implementations can be found on Wikipedia
  • CardDAV is an extension of the WebDAV protocol that syncs SmarterMail contacts with Macs, iPads, iPhones, Thunderbird and other devices/applications that use the technology. Windows Phone 8 will include native support for CardDAV and there are apps for Android that support CardDAV as well. More information on CardDAV implementations can be found on Wikipedia
  • The Add to Outlook feature within the SmarterMail webmail interface uses two-way synchronization technology to sync SmarterMail calendars, contacts, and tasks with Outlook 2007 or higher and provides read-only capability for Outlook 2003.

For more information regarding the different synchronization methods available for SmarterMail and/or your device, please refer to Synchronizing with SmarterMail.

To view a list of devices synced with SmarterMail, click the settings icon. Then expand the My Settings folder in the navigation pane and click Synchronized Devices. A list of all previous sync connections will load in the content pane and the following columns will be available:

  • Name - The identifier for the device or protocol connecting to SmarterMail. Note: Users may not be able to edit the name of some devices.
  • Type - The synchronization protocol used to connect with SmarterMail. Examples include Exchange ActiveSync, Exchange Web Services, SyncML and Add To Outlook. Some protocol types may match the Name.
  • Last Sync - The date the device or protocol last connected to SmarterMail.

In general the following options are available from the content pane toolbar:

  • Edit- Edits the device connection information. Note: Some devices, such as CardDav or CalDav, cannot be edited.
  • Delete - Deletes the selected sync connection(s). Note: In general, users should not delete a sync connection, as this may cause the device to stop functioning with SmarterMail. Deleting a connection is only recommended if you are experiencing issues and want to completely re-configure the device's connection to SmarterMail.