This documentation is for a product that is no longer supported by SmarterTools.
Synchronizing with SmarterMail
Overview
SmarterMail is a powerful collaboration mail server that supports the synchronization
of calendars, tasks, notes, and contacts on desktop applications like Microsoft
Outlook and over-the-air synchronization for most popular mobile devices.
It should be noted that synchronization capabilities may vary depending on the edition
of SmarterMail that you are using:
- For full synchronization capabilities, SmarterTools recommends upgrading to SmarterMail
Enterprise. SmarterMail Enterprise users have the ability to synchronize their mailboxes
using any of the protocols discussed in this document.
- SmarterMail Professional users can download their email using IMAP or POP3 retrieval,
but they cannot sync calendars, contacts, tasks or notes.
- SmarterMail Free users have the ability to synchronize their mailboxes using any
of the protocols discussed in this document except Microsoft Exchange ActiveSync
and Exchange Web Services, which are only available as add-ons to SmarterMail Enterprise.
- NOTE: Regarding Windows 8 and Windows Server 2012, only the most
current version of SmarterMail was tested and validated for these operating systems.
Previous versions may work as well but they may also require you to work around
known issues. See the SmarterTools knowledge base for more information.
This document covers the synchronization methods and processes for the following
applications and devices:
Note: This is not an exhaustive list of all compatible applications and mobile devices.
SmarterTools recommends contacting the manufacturer for details regarding the available
synchronization protocols for applications and/or mobile devices not listed in this
document.
Who Should Use This Document
This document is intended to be used in conjunction with the SmarterMail Online
Help, Knowledge Base
articles (KBs), and other SmarterTools reference sources as part of an overall solution.
It should be used by:
- Hosting companies, Internet Service Providers (ISPs) and IT professionals as part
of a complete SmarterMail communications solution for their customers
- Individual users of SmarterMail seeking to maximize the functionality and features
of the SmarterMail account
Synchronization Protocols
SmarterMail uses multiple synchronization technologies to sync mailbox items with
email clients and mobile devices:
- Microsoft Exchange ActiveSync is an optional add-on that syncs SmarterMail mailboxes,
calendars, contacts -- including contact pictures -- with most mobile devices and many mail clients integrated
in the latest operating systems (e.g., Windows 8) as well as with Outlook 2013 for Windows.
- Exchange Web Services is an optional add-on that syncs SmarterMail messages, contacts,
calendars and tasks to third-party Apple email clients that support the protocol, including
Outlook 2011 for Mac and Apple Mail.
- SyncML is a platform-independent synchronization standard that syncs SmarterMail
mailboxes with Outlook 2007 and above (32-bit version), Thunderbird, and most mobile
devices. NOTE: As of SmarterMail 10.x, SyncML support is no longer being
updated as there are fewer and fewer SyncML clients that are continuing development
and support. That being said, SyncML will continue to work "as-is" in current and
future versions of SmarterMail.
- CalDAV is an extension of the WebDAV protocol that syncs SmarterMail calendars natively
with Macs, iPads, iPhones, Thunderbird, and other devices/applications that use
the technology. Windows Phone 8 will eventually include native support for CalDAV and there
are apps for Android that support CalDAV as well. More information on CalDAV implementations
can be found by reviewing
Implementations of CalDAV and CardDAV.
- CardDAV is an extension of the WebDAV protocol that syncs SmarterMail contacts -- including contact pictures -- natively
with Macs, iPads, iPhones, and other devices/applications that use the technology.
Windows Phone 8 will eventually include native support for CardDAV and there are apps for Android
that support CardDAV as well. More information on CardDAV implementations can be
found by reviewing
Implementations of CalDAV and CardDAV.
- The Add to Outlook (Sharepoint Sync) feature within the SmarterMail Webmail interface
uses two-way synchronization technology to sync a SmarterMail mailbox with Outlook
2007 or higher and provides read-only capability for Outlook 2003, including a user's
shared resources. Calendars and contacts shared at the domain level are not supported.
However, Sharepoint Sync does not support notification features, so items like SmarterMail
calendar reminders will not be available within Outlook. In addition, Add to Outlook does not sync contact pictures. For full integration, Microsoft
Exchange ActiveSync (for mobile devices and Outlook 2013 and above for Windows) or
Microsoft Exchange Web Services (for Outlook for Mac and Apple Mail) should be used.
Synchronized Devices
To view the devices and protocols used to synchronize your mailbox, log in to the
SmarterMail interface and click the settings icon. Then expand the My Settings
and Advanced Settings folders in the navigation pane and click Synchronized Devices.
Logging of information, last successful synchronization and the ability to reset
the synchronization state of devices is available from this area.
Desktop Applications
SmarterMail supports synchronization with many desktop applications and email clients,
including:
Apple OS X
Apple OS X is the primary operating system for the MacBook, Mac mini, iMac and Mac
Pro lines of desktops and laptops.
Apple Address Book
Apple Address Book is an application for Mac OS X users built for managing contact
data. It is intended to be used in conjunction with Apple’s Mail and iCal programs
to provide Mac users with full email, calendar, and contact management.
CardDav
Users can synchronize their SmarterMail contacts -- including contact pictures -- with Address Book using the CardDAV
protocol. Support for CardDAV is built into both products, so there is no need to
download and install additional applications to sync contact data.
For more information, refer to the KB article that applies to the OSX you are using:
SyncML
This method synchronizes contacts by using the Funambol Sync Client for Mac OS X,
which is available for download at https://www.forge.funambol.org/download. The Funambol Sync
Client uses the SyncML 1.2 protocol, which is included within SmarterMail. NOTE:
As of SmarterMail 10.x, SyncML support is no longer being updated as there are fewer
and fewer SyncML clients that are continuing development and support. That being
said, SyncML will continue to work "as-is" in current and future versions of SmarterMail.
Apple iCal
Apple iCal is an application for Mac OS X users built for managing calendar data.
It is intended to be used in conjunction with Apple’s Mail and Address Book programs
to provide Mac users with full email, calendar, and contact management.
CalDav
Users can synchronize their SmarterMail calendars with iCal using the CalDAV protocol.
Support for CalDAV is built into both products, so there is no need to download
and install additional applications to sync calendar data. For more information,
refer to the KB article that applies to the OSX you are using:
Apple Mail
Apple Mail is an email application for Mac OS X users. It is intended to be used
in conjunction with Apple’s Address Book and iCal programs to provide Mac users
with full email, calendar, and contact management.
Exchange Web Services
The Exchange Web Services add-on is available as an optional add-on for SmarterMail
Enterprise and can be purchased from the SmarterTools website. Users can use Exchange
Web Services to sync messages with Apple Mail on computers running OSX 10.6 (Snow
Leopard) or OSX 10.7 (Lion).
Once the Exchange Web Services add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the domain. For more
information, refer to the KB article How To Activate Exchange Web Services.
Once the add-on is activated for the domain, users can sync to Apple Mail using
the protocol. For more information, refer to the KB article How To Synchronize SmarterMail with Apple Mail Using Exchange Web
Services.
NOTE: For mailboxes that will process and store large volumes of email, it is recommended
that they be set up to connect to SmarterMail using IMAP as EWS performance suffers
when processing large volumes of email.
Message Retrieval
For SmarterMail users with Exchange Web Services, messages will automatically be
synchronized with the Apple Mail. SmarterMail users that are using any of the other
technologies to sync their mailboxes should set up an account within Apple Mail
using either IMAP or POP3.
IMAP is a robust protocol that easily handles mailboxes that process and/or store
large volumes of email. In addition, IMAP idle is an optional feature of the IMAP
protocol that pushes all new messages out as they are received by the mail server.
Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and
your email client(s). This means when you log in to the SmarterMail Web interface,
actions you performed on email clients and mobile devices will automatically appear
in the Web interface (and vice versa). In addition, IMAP keeps all messages and
folders on the server whereas POP downloads all messages to an email client.
With POP3, your mail is saved in a mailbox on the remote server until you check
your mail. When you check your mail, all of the mail is downloaded to your computer
and is no longer maintained on the server. If you use POP3 and are traveling or
check your mail from multiple locations, you will not be able to view any of your
old mail because the messages only exist on the computer on which you originally
received your mail.
Microsoft Windows 8
Windows 8 is the latest operating system offered by Microsoft that is available
for a variety of desktops, laptops and the Microsoft Surface tablet. Windows 8 includes
an email client as well as both calendar and contacts applications as part of its
default installation, similar to those same features offered by Apple's OS X operating
system.
Windows 8 Mail
Windows 8 Mail is an email client that comes pre-installed with Windows 8. It allows
users to set up accounts using a variety of methods.
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and within Windows 8 Mail.
With the release of Windows 8, Microsoft integrated Exchange ActiveSync with both
Microsoft Office 13 as well as within the Windows 8 Mail application that comes
as part of the Windows 8 installation. Therefore, administrators and end users can
set up Outlook 2013 and/or Windows 8 Mail using the Exchange ActiveSync add-on as
well as via IMAP or POP. NOTE: Outlook 2010 and earlier DO NOT support Exchange ActiveSync. ActiveSync is only supported in Outlook 2013 and above.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
Message Retrieval
For SmarterMail users with Exchange ActiveSync, messages will automatically be synchronized
with Outlook. SmarterMail users that are using any of the other technologies to
sync their mailboxes should set up an account within Windows 8 Mail using either
IMAP or POP3, where possible.
IMAP is a robust protocol that easily handles mailboxes that process and/or store
large volumes of email. In addition, IMAP idle is an optional feature of the IMAP
protocol that pushes all new messages out as they are received by the mail server.
Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and
your email client(s). This means when you log in to the SmarterMail Web interface,
actions you performed on email clients and mobile devices will automatically appear
in the Web interface (and vice versa). In addition, IMAP keeps all messages and
folders on the server whereas POP downloads all messages to an email client.
With POP3, your mail is saved in a mailbox on the remote server until you check
your mail. When you check your mail, all of the mail is downloaded to your computer
and is no longer maintained on the server. If you use POP3 and are traveling or
check your mail from multiple locations, you will not be able to view any of your
old mail because the messages only exist on the computer on which you originally
received your mail. (Note: If you have enabled Outlook to keep messages on the server,
you will be able to access your messages and folders from any computer via the SmarterMail
Web interface or your mobile device.)
Windows 8 People
Windows 8 People is a contacts system that comes pre-installed with Windows 8.
It allows users to set up contacts within Windows 8 that can be used for a variety
of purposes (e.g., emailing).
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts -- including contact pictures -- in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and within Windows 8 Mail.
With the release of Windows 8, Microsoft integrated Exchange ActiveSync with both
Microsoft Office 13 as well as within the Windows 8 Mail, People and Calendar applications
that come as part of the Windows 8 installation. Therefore, administrators and end
users can set up Outlook 2013 and/or Windows 8 Mail using the Exchange ActiveSync
add-on as well as via IMAP or POP.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
Windows 8 Calendar
Windows 8 Calendar is an calendar application that comes pre-installed with Windows
8. It allows users to set up calendars within Windows 8 that can be used for a variety
of purposes (e.g., keeping track of appointments).
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and within Windows 8 Mail.
With the release of Windows 8, Microsoft integrated Exchange ActiveSync with both
Microsoft Office 13 as well as within the Windows 8 Mail, People and Calendar applications
that come as part of the Windows 8 installation. Therefore, administrators and end
users can set up Outlook 2013 and/or Windows 8 Mail using the Exchange ActiveSync
add-on as well as via IMAP or POP.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
Cross Platform Options
Microsoft Outlook
Microsoft Outlook is an email client developed by Microsoft Inc. for managing messages,
contacts, notes, tasks, and appointments and is commonly distributed as part of
the Microsoft Office suite. Outlook is offered on both the Windows and Mac OS X
platforms. SmarterMail supports synchronization of email, contacts, calendars, tasks
and notes with Outlook 2003 or higher, both on Windows and OS X.
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts -- including contact pictures -- in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and within Outlook.
With the release of Windows 8, Microsoft integrated Exchange ActiveSync with both
Microsoft Office 13 as well as within the Windows 8 Mail application that comes
as part of the Windows 8 installation. Therefore, administrators and end users can
set up Outlook 2013 and/or Windows 8 Mail using the Exchange ActiveSync add-on as
well as via IMAP or POP.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
Exchange Web Services
The Exchange Web Services add-on is available as an optional add-on for SmarterMail
Enterprise and can be purchased from the SmarterTools website. Users can currently
use Exchange Web Services to sync messages, contacts, calendars and tasks with Outlook
2011 for Mac and Apple Mail. At this time, Outlook for Windows does
not offer support for EWS.
Once the Exchange Web Services add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the domain. For more
information, refer to the KB article How To Activate Exchange Web Services.
Once the add-on is activated for the domain, users can sync to Outlook using the
protocol. For more information, refer to the KB article How To Synchronize SmarterMail with Outlook 2011 for Mac Using Exchange
Web Services.
NOTE: For mailboxes that will process and store large volumes of email, it is recommended
that they be set up to connect to SmarterMail using IMAP as EWS performance suffers
when processing large volumes of email.
Add to Outlook
The Add to Outlook (Sharepoint Sync) feature allows for two-way synchronization
of calendars, contacts (but not contact pictures) and tasks with Outlook 2007 or higher, including a user's
shared resources. Calendars and contacts shared at the domain level are not supported.
For more information, refer to the KB article How To Synchronize SmarterMail with Outlook Using the Add to Outlook
Feature. However, Sharepoint Sync does not support notification features,
so items like SmarterMail calendar reminders will not be available within Outlook.
For full integration, Microsoft Exchange ActiveSync (for mobile devices and Outlook
13 and above for Windows) or Microsoft Exchange Web Services (for Outlook for Mac
and Apple Mail) should be used.
SyncML
This method synchronizes contacts (but not contact pictures), calendars, tasks, and notes by using the Funambol
Sync Client for Microsoft Outlook, which is available for download at http://forge.ow2.org/project/showfiles.php?group_id=96.
The Funambol Sync Client uses the SyncML 1.2 protocol, which is included within
SmarterMail. Funambol SyncML works for Outlook 2007 and above (32-bit only). NOTE:
As of SmarterMail 10.x, SyncML support is no longer being updated as there are fewer
and fewer SyncML clients that are continuing development and support. That being
said, SyncML will continue to work "as-is" in current and future versions of SmarterMail.
For more information, refer to the KB article How To Synchronize SmarterMail Accounts with Outlook Using SyncML
Message Retrieval
For SmarterMail users with Exchange Web Services, messages will automatically be
synchronized with Outlook. SmarterMail users that are using any of the other technologies
to sync their mailboxes should set up an account within Outlook using either IMAP
or POP3.
IMAP is a robust protocol that easily handles mailboxes that process and/or store
large volumes of email. In addition, IMAP idle is an optional feature of the IMAP
protocol that pushes all new messages out as they are received by the mail server.
Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and
your email client(s). This means when you log in to the SmarterMail Web interface,
actions you performed on email clients and mobile devices will automatically appear
in the Web interface (and vice versa). In addition, IMAP keeps all messages and
folders on the server whereas POP downloads all messages to an email client.
With POP3, your mail is saved in a mailbox on the remote server until you check
your mail. When you check your mail, all of the mail is downloaded to your computer
and is no longer maintained on the server. If you use POP3 and are traveling or
check your mail from multiple locations, you will not be able to view any of your
old mail because the messages only exist on the computer on which you originally
received your mail. (Note: If you have enabled Outlook to keep messages on the server,
you will be able to access your messages and folders from any computer via the SmarterMail
Web interface or your mobile device.)
Mozilla Thunderbird
Mozilla Thunderbird is a free, open source email client developed by the Mozilla
Foundation. SmarterMail supports synchronization of email, contacts and calendars
with Thunderbird 3.
SyncML
Users can synchronize contacts (but not contact pictures) and calendars with Thunderbird using the Funambol
and the Lightning add-ons. Both add-ons are available for free from the Mozilla
Thunderbird website. The Funambol add-on uses the SyncML 1.2 protocol to synchronize
collaboration items and the Lightning add-on provides calendar functionality for
Thunderbird. NOTE: As of SmarterMail 10.x, SyncML support is no longer being
updated as there are fewer and fewer SyncML clients that are continuing development
and support. That being said, SyncML will continue to work "as-is" in current and
future versions of SmarterMail.
After installing the add-ons, users will need to configure the Funambol add-on from
within the Thunderbird interface.
For more information, refer to the KB article How To Install and Configure Lightning and Funambol for Thunderbird
CalDav
Users can also synchronize their SmarterMail calendars with Thunderbird using the
CalDAV protocol and the Lightning add-on. For more information, refer to the KB
article Sync with Thunderbird Using CalDAV for Lightning
Message Retrieval
For messages, users should set up an account within Thunderbird using either IMAP
or POP3.
IMAP is a robust protocol that easily handles mailboxes that process and/or store
large volumes of email. In addition, IMAP idle is an optional feature of the IMAP
protocol that pushes all new messages out as they are received by the mail server.
Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and
your email client(s). This means when you log in to the SmarterMail Web interface,
actions you performed on email clients and mobile devices will automatically appear
in the Web interface (and vice versa). In addition, IMAP keeps all messages and
folders on the server whereas POP downloads all messages to an email client.
With POP3, your mail is saved in a mailbox on the remote server until you check
your mail. When you check your mail, all of the mail is downloaded to your computer
and is no longer maintained on the server. If you use POP3 and are traveling or
check your mail from multiple locations, you will not be able to view any of your
old mail because the messages only exist on the computer on which you originally
received your mail.
Mobile Devices
SmarterMail supports synchronization with most mobile devices on the market, including:
Apple iOS
Apple iOS devices include the iPod Touch, iPhone and the iPad. SmarterMail supports
synchronization of email, contacts, and calendars with iOS devices.
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts -- including contact pictures -- in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and the mobile device.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
For synchronization instructions for a specific mobile device, refer to the manufacturer’s
website. Additional information may be available in the SmarterTools Knowledge Base.
CardDAV and CalDAV
SmarterMail users that choose not to purchase the Exchange ActiveSync add-on can
synchronize their SmarterMail contacts -- including contact pictures -- and calendars with iOS devices using the
CardDAV and CalDAV protocols. Support for CardDAV and CalDAV is built into these
products, so there is no need to download and install additional applications to
sync contact and calendar data.
For more information, refer to the KB article that applies to the OSX you are using:
SyncML
A third solution is also available to sync contacts over-the-air. This solution
uses the iPhone Sync Client from Funambol, which is available for download in Apple’s
App Store. The iPhone Sync Client uses the SyncML 1.2 protocol, which is included
within SmarterMail. NOTE: As of SmarterMail 10.x, SyncML support is no longer
being updated as there are fewer and fewer SyncML clients that are continuing development
and support. That being said, SyncML will continue to work "as-is" in current and
future versions of SmarterMail.
For more information, refer to the KB article How To Synchronize SmarterMail with Mobile Devices Using SyncML.
BlackBerry
BlackBerry is a line of smartphones developed by Research In Motion. SmarterMail
supports synchronization of email, contacts, calendars, tasks, and notes with the
BlackBerry.
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and the mobile device.
Although the Blackberry does not directly support over-the-air synchronization with
Exchange ActiveSync, there are two applications available for purchase that enable
Exchange ActiveSync functionality on the Blackberry: AstraSync and NotifySync. For
more information, refer to www.astrasync.com
and www.notifysync.com.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
For synchronization instructions for a specific mobile device, refer to the manufacturer’s
website. Additional information may be available in the SmarterTools Knowledge Base.
SyncML
For those users that choose not to purchase the Exchange ActiveSync add-on, an alternate
solution is available to sync contacts (but not contact pictures), calendars, tasks, and notes over-the-air.
This solution is to use the BlackBerry Sync Client from Funambol, which is available
for download at http://forge.ow2.org/project/showfiles.php?group_id=96.
The BlackBerry Sync Client uses the SyncML 1.2 protocol, which is included within
SmarterMail. The client supports most BlackBerry devices, and SmarterTools has tested
models 8830, 8810, and Curve devices. NOTE: As of SmarterMail 10.x, SyncML
support is no longer being updated as there are fewer and fewer SyncML clients that
are continuing development and support. That being said, SyncML will continue to
work "as-is" in current and future versions of SmarterMail.
For more information, refer to the KB article How To Synchronize SmarterMail with Mobile Devices Using SyncML.
Message Retrieval
For regular and push email usage, SmarterTools offers the following methods:
- The BlackBerry Internet Service is a free method to push email to your Blackberry
and is a service provided by your mobile phone provider (Sprint, Verizon, etc.)
and can be configured to check your SmarterMail mailbox and push all new and unread
messages to your mobile phone. Messages are normally pushed to the BlackBerry device
with a short delay. This can be configured with any version of SmarterMail as the BlackBerry
Internet Service will connect to the mailbox via the IMAP protocol.
- An alternative free method to push messages to your mobile phone which is normally
only delayed a couple minutes and simulates the expensive BlackBerry Enterprise
Server (BES) which is often associated to Microsoft Exchange is to use the open
source provider Funambol. By signing up with the free Funambol service, you can
(just as with the BlackBerry Internet Service), configure Funambol to scan your
SmarterMail mailbox for new and unread messages. If a new message is found, the
Funambol service will push the message to the BlackBerry device and the Funambol
client program. When you sign up for the Funambol service, they will provide you
the appropriate client that should be installed on your BlackBerry device. This
method provides a significant cost savings over the formal BES method with only
a modest diminishment in performance.
- Since the BlackBerry is focused on pushing email, many consumers who are familiar
with IMAP and PocketPCs miss the advantage of having access to all their messages
that they see within Outlook or the webmail interface. For people who would like
to log into the SmarterMail mailbox from the BlackBerry and see all of their messages
as if they were in webmail, additional clients can be installed on the BlackBerry,
such as the free open source application
LogicMail.
Google Android
Android is an operating system designed for use in a variety of smartphones and
mobile devices. Examples of devices that run on Google Android include the Motorola
Droid 3, Samsung Galaxy Tab, and HTC Droid Incredible. In addition, the Kindle Fire
runs on a modified version of the Android operating system. SmarterMail supports
synchronization of email, contacts, and calendars with Android devices.
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts -- including contact pictures -- in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and the mobile device.
Note: Only Android devices running version 2.0 or later support synchronization via
Exchange ActiveSync. Support for Exchange ActiveSync may also vary by device. For
example, Exchange ActiveSync does not support Corporate Calendar or email applications
for the Motorola Droid, Droid 2 or Droid X because they are custom applications
that do not comply with Exchange ActiveSync specifications.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
For synchronization instructions for a specific mobile device, refer to the manufacturer’s
website. Additional information may be available in the SmarterTools Knowledge Base.
CardDAV and CalDAV
SmarterMail users that choose not to purchase the Exchange ActiveSync add-on can
synchronize their SmarterMail contacts and calendars with Android devices using
the CardDAV and CalDAV protocols. While the default calendar and contacts apps may
NOT support either protocol, there are some Android apps that do support both. IN addition, there are CalDAV and CardDAV specific apps that can facilitate synchronization, though these may be paid apps. More
information and implementations of CalDAV and CardDAV can be found by reviewing
Implementations of CalDAV and CardDAV.
Message Retrieval
For SmarterMail users with Exchange ActiveSync mailboxes, messages will automatically
be pushed to their mobile devices as they are received. SmarterMail users that are
using any of the other technologies to sync their mailboxes with a mobile device
should set up an account within the mail application provided on the mobile device
using either IMAP or POP3.
IMAP is a robust protocol that easily handles mailboxes that process and/or store
large volumes of email. In addition, IMAP idle is an optional feature of the IMAP
protocol that pushes all new messages out as they are received by the mail server.
Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and
your email client(s). This means when you log in to the SmarterMail Web interface,
actions you performed on email clients and mobile devices will automatically appear
in the Web interface (and vice versa). In addition, IMAP keeps all messages and
folders on the server whereas POP downloads all messages to an email client.
With POP3, your mail is saved in a mailbox on the remote server until you check
your mail. When you check your mail, all of the mail is downloaded to your computer
and is no longer maintained on the server. If you use POP3 and are traveling or
check your mail from multiple locations, you will not be able to view any of your
old mail because the messages only exist on the computer on which you originally
received your mail.
Windows Phones
Windows Phone is a compact operating system developed by Microsoft and designed
for use in a variety of smartphones and mobile devices. Examples of devices that
run on Windows Phone (or the Windows Mobile OS) include the Samsung Focus, HTC HD7
and Nokia Lumia. SmarterMail supports synchronization of email, calendars, contacts,
tasks and notes with Windows Phones.
Microsoft Exchange ActiveSync
The Microsoft Exchange ActiveSync add-on is available as an optional add-on for
SmarterMail Enterprise and can be purchased from the SmarterTools website. Unlike
the other synchronization methods, Exchange ActiveSync uses direct push technology
to sync email, calendars, and contacts -- including contact pictures -- in real time, ensuring any changes to collaboration
data are automatically recorded in both SmarterMail and the mobile device.
Once the Exchange ActiveSync add-on has been purchased, the system administrator
will need to reactivate SmarterMail and enable the add-on for the user’s mailbox.
For more information, refer to the KB article How To Activate Microsoft Exchange ActiveSync.
If SmarterMail is running under IIS, the system administrator will also need to
disable Windows authentication before adding Exchange ActiveSync to specific mailboxes.
For more information, refer to the KB article How To Configure IIS for Microsoft Exchange ActiveSync.
For synchronization instructions for a specific mobile device, refer to the manufacturer’s
website. Additional information may be available in the SmarterTools Knowledge Base.
SyncML
SyncML For those users that choose not to purchase the Exchange ActiveSync add-on,
an alternate solution is available to sync contacts (but not contact pictures), calendars, and tasks over-the-air.
This solution is the Pocket PC Sync Client or SmartPhone Sync Client Funambol, which
are available for download at http://forge.ow2.org/project/showfiles.php?group_id=96.
These sync clients use the SyncML 1.2 protocol, which is included within SmarterMail.
NOTE: As of SmarterMail 10.x, SyncML support is no longer being updated as
there are fewer and fewer SyncML clients that are continuing development and support.
That being said, SyncML will continue to work "as-is" in current and future versions
of SmarterMail.
For more information, refer to the KB article How To Synchronize SmarterMail with Mobile Devices Using SyncML.
Message Retrieval
For SmarterMail users with Exchange ActiveSync mailboxes, messages will automatically
be pushed to their mobile devices as they are received. SmarterMail users that are
using any of the other technologies to sync their mailboxes with a mobile device
should set up an account within the Pocket Outlook application provided on the mobile
device using either IMAP or POP3.
IMAP is a robust protocol that easily handles mailboxes that process and/or store
large volumes of email. In addition, IMAP idle is an optional feature of the IMAP
protocol that pushes all new messages out as they are received by the mail server.
Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and
your email client(s). This means when you log in to the SmarterMail Web interface,
actions you performed on email clients and mobile devices will automatically appear
in the Web interface (and vice versa). In addition, IMAP keeps all messages and
folders on the server whereas POP downloads all messages to an email client.
With POP3, your mail is saved in a mailbox on the remote server until you check
your mail. When you check your mail, all of the mail is downloaded to your computer
and is no longer maintained on the server. If you use POP3 and are traveling or
check your mail from multiple locations, you will not be able to view any of your
old mail because the messages only exist on the computer on which you originally
received your mail.