SmarterMail 14.x Help

Subscribers

This settings page is only available to domain administrators.

Individuals that sign up to receive messages from the mailing lists are called subscribers. To view a list of the mailing list subscribers, click the settings icon. Then expand the Domain Settings and Mailing Lists folders and click Subscribers in the navigation pane. A list of subscribers will load in the content pane.

In general, the following columns are available:

  • Checkbox - Use these boxes to select multiple subscribers. Subscribers must be selected before choosing an action from the actions toolbar.
  • Email Address - The email address of the subscriber.
  • Bounces - The number of bounced messages to the subscriber. If an email address has a large number of bounces, that could be an indication that the subscriber is no longer active and that the email address should be removed from the list of subscribers.

The following actions are available from the content pane toolbar:

  • New - Allows you to add a new subscriber.
  • Edit - Allows you to edit subscriber details.
  • Delete - Allows you to delete a subscriber.
  • Search - Allows you to search for a specific subscriber by email address or by any defined subscriber fields.
  • Upload - Allows you to upload a list of subscribers to the mailing list. Note: Only .csv files can be uploaded. At a bare minimum, the .csv file must contain a column named "EmailAddress". Any additional columns in the .csv file will be added to the Subscriber Fields for the corresponding subscriber/email address. See example below:csv Example
  • Download - Allows you to download the list of subscribers as a text file.

For step-by-step instructions on adding subscribers to a mailing list, please refer to the KB article How To - Add Subscribers to Mailing Lists. To edit an existing subscriber's details, select the desired subscriber from the list and click Edit in the content pane toolbar.

Note: Individuals that opted to receive the digest mode will not be included in the Subscribers list. To view a list of digest subscribers, click the settings icon. Then expand the Domain Settings and Mailing Lists folders and click Mailing Lists in the navigation pane. Select the desired mailing list and click Edit. Then click Subscribers in the content pane toolbar and click Digest Subscribers.