SmarterMail 14.x Help

Current Migrations

SmarterMail's Mailbox Migration tool makes it easy for users to switch email providers by giving them the ability to import emails, contacts, calendars, tasks, and notes to SmarterMail from most third-party mail servers.

That being said, users can do this on their own, with little input from a SmarterMail system administrator. While this normally is not an issue, there are times when a system administrator may need to help a migration along - or even stop it altogether. That's where the Current Migrations page comes in.

To view any current mailbox migrations occurring on a server, click the Manage icon. Then expand User Activity and click Current Migrations in the navigation pane. A list of all current mailbox migrations will load in the content pane.

In general, system administrators can view the following attributes of current migrations:

  • User - The name of the user performing the migration.
  • Status - The status of the migration being performed. The status displayed will be one of the following:
    • Queued - The migration was intitiated and is waiting to start.
    • In Progress - The migration was started and is currently processing.
    • Completed - The migration is finished for that user.

In general, the following options are available in the content pane toolbar:

  • End Session - End the selected user's migration. The migration will be stopped, regardless of where it is in process. As mailbox migrations are an "all or nothing" proposition, if a migration is stopped in the middle, none of the migration steps will be finalized unless the migration shows as "Completed."
  • Refresh - Refreshes the list of current mailbox migrations and their status.