SmarterMail 15.x Help
This documentation is for a product that is no longer supported by SmarterTools.


There are times when you will need to access domain or user specific information. SmarterMail uses impersonation to accomplish this goal, causing a separate window to login automatically as the domain administrator or a user. This can be a useful method to examine settings or diagnose a problem.

To impersonate a user, click the Manage icon and then click Impersonate in the navigation pane. A modal window will display asking for the email address that you would like to impersonate. Clicking OK will open a new tab in which you will be impersonating the user. From there, you may edit user settings, content filters, or whatever other part of the account that needs to be changed. Closing the tab will end the impersonation. In addition, when managing/impersonating a domain, an Impersonate button is available within the Users grid for quick impersonation. (To impersonate a domain, enter the domain administrator's email address. Alternatively, you can impersonate a domain by clicking the Domains icon, selecting the domain in the navigation pane and choosing to Manage the domain.)