SmarterMail 15.x Help

Forwarding Blacklist

The Forwarding Blacklist is a useful tool for preventing issues with companies that have extremely strict spam policies. For example, AOL and Comcast do not differentiate between the sending server and the server that forwarded a spam message, and as such, they commonly blacklist legitimate domains for forwarding spam. Because it's impossible to prevent ALL spam messages from being forwarded when a user has automated forwarding enabled, administrators may prefer to blacklist email forwarding to those strict domains.

Note: The Forwarding Blacklist only prevents the automated forwarding of email, which is configured in the user's general settings. Any messages that are manually forwarded from the Email section itself will bypass this blacklist.

To access the Forwarding Blacklist, click the Settings Icon. Then expand the Routing folder and click Forwarding Blacklist in the navigation pane. A list of blacklists will load in the content pane.

To add a new forwarding blacklist, click New in the content toolbar. To edit an existing blacklist, select the desired entry and click Edit. The blacklist settings will load in the content pane and the following option will be available:

  • Domain Name - Enter the name of the domain that should be blocked from automated email forwarding. When a domain is included in this list, users will see the following notification when they attempt to save a forwarding address with that domain: "Forwards to the following address(es) are not allowed: ______." Note: Users will still be able to manually forward emails to users on that domain.