SmarterMail 4.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Frequently Asked Questions - Email Users

General

I lost my password. What should I do?
Contact your hosting company or email administrator to have your password changed. Please do not contact SmarterTools directly, as we have no access to retrieve your password.

How can I ensure that mass mailings are sent out faster?
Sending the same message to fifty or more recipients can slow the delivery process. To ensure a speedy delivery, with mass mailings containing more than fifty recipients, send the same message to fifty or less addresses at once.

WebMail

Why are my deleted messages only showing up as crossed out and not being moved to my Deleted Items folder?
There is an option for end users to choose what action is taken on deleted items. When deleted items are crossed out (to symbolize deletion) then you have the 'Mark as Deleted' option chosen. If you want the messages to move to a deleted items folder upon deletion, you can select the 'Move to Deleted Items Folder' option in your Config/My Settings page.

I am unable to log in using my username. What do I do?
First, ensure that you are using your correct in the web interface to log in to SmarterMail. Second, make sure that your CAPS-LOCK is disabled, as passwords in SmarterMail are case-sensitive. Lastly, try using your full email address instead of just your username. If those options fail, please contact your hosting company or email administrator to have your password changed.