SmarterMail 4.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Troubleshooting an Email Account

SmarterMail now contains an easy method for the system administrator to troubleshoot email accounts. Using the user impersonation feature, the system administrator can quickly log into an account to change settings or diagnose problems with the user.

To impersonate a user, go to the Manage menu and choose Impersonate User. A new window will pop up, and will be logged in as the specified user. From there, you may edit user settings, content filters, or whatever other part of the account that needs to be changed.

For instructions on troubleshooting domain settings, please see the topic Troubleshooting a Domain.