SmarterMail 5.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Troubleshooting

SmarterMail Sync is only available for SmarterMail Enterprise Edition

The items below will help you resolve the most common causes of trouble with the SmarterMail Sync application.

Connection problems when synchronizing

Follow through some of the steps below to help resolve connection issues:

  1. Check to see if you have an active internet connection by going to a well-known web site, like google.com or amazon.com. If these fail, contact your ISP.
  2. Check to see if you can log into your SmarterMail account through a web browser. If not, contact your domain administrator.
  3. In SmarterMail, click on Help -> About SmarterMail to verify that the version number is at least 3.1.xxxx
  4. Ensure that the URL you entered to get to your webmail is the same as that used for the account you set up in SmarterMail Sync.