SmarterMail 5.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Getting Started

This help topic will help you understand how to get SmarterMail up and running, and explains the best practice for installing SmarterMail for the first time.

Installing SmarterMail

SmarterMail comes as a single installation file that contains everything necessary to run the product. The SmarterMail installer can be downloaded from The Free Edition and the licensed version of SmarterMail are both contained within this installation file, so it will not be necessary to download or install the file again if you purchase a license after trying the Free Edition. Once the install begins, a wizard will walk users through a 4-step process to get started.

Note: Users of Windows 2003 Advanced Server need to install SmarterMail from Add/Remove Programs in the control panel in order for file permissions to be properly set.


Run the installer, and choose a location to install the files.

Activate SmarterMail

Upon logging in as the administrator for the first time, the product will run as the Free Edition, limited to 1 domain with up to 10 users. If you have a license key for SmarterMail, click the Settings button in the main toolbar, and select Activate Product from the Activation folder in the left tree view. Please refer to the help topic Activating SmarterMail for more information on this process.


Activate SmarterMail, if necessary.

Add an Email Domain to SmarterMail

Detailed instructions for adding a domain can be found in the topic Adding a Domain.


From the Manage section, choose New Domain.


Add a domain to SmarterMail, noting it's IP address for the DNS changes below.

Configure DNS for the Domain

There are three major things to set up on your DNS server for each site you add to SmarterMail: An A Record, an MX Record, and a Reverse DNS Record. How you set these up is dependent on who hosts your DNS, and what DNS software is used. Check your DNS server documentation for instructions on how to set up the following records (replace with the proper domain name).

Also, please bear in mind that your DNS may need to be set up differently. This is only a guideline that is recommended for most installations. will be used where your domain name should go.


WebMail URL (A Record) - Add an A or CNAME record for that points to the IP address of the webmail interface. This will allow users of that domain to access the webmail by typing in or in their web browser (depending on whether you use the included web server or IIS).


Mail Pointer (MX Record) - Add an MX record for that points to the IP address that you assigned when adding the domain to SmarterMail. This will allow other email servers to locate your mail server.


Reverse DNS Record - Add a reverse DNS record for IP addresses assigned on the server to provide extra assurance to other mail servers. Also, it is recommended that the primary IP address of the server also have a reverse DNS record. Note: Adding reverse DNS may also require a change at your isp.