SmarterMail 5.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Manage Spool

The information in Manage Spool pertains to the messages held by the SmarterMail server pending delivery. The email spool (which stands for "Simultaneous Peripheral Operations OnLine") is a list of emails, in order of when they are created, that are available for the server to send or deliver locally. SmarterMail is multi-threaded, which means that if a message cannot process out of the queue, SmarterMail simply moves on to the next message until the maximum number of threads that are designated in the administrative configurations are in use. Administrators can use the information here to adjust threads and resources to allocate for concurrent messages.

Messages enter and leave the spool fairly quickly. In fact, some pass through so quickly that they will not display in the spool. Most messages in the spool are displayed because they are large, have many recipients, or are having trouble being sent to their final destination.

To get started, click the Manage button on the main toolbar, then select All Messages under the Spool tree view.

You have different actions which are available for you to chose located on the Actions toolbar—Force, Reset Retries, View, Recipients, Priority, Delete, and Refresh. See below for a description of each possible action.

Data Columns

File Name - The filename on the hard disk. Click on the filename to view the message.

Sender - The email address that initially sent the email.

Time in Spool - This indicates the total amount of time the message has been in the spool.

Attempts - The number of delivery attempts that have been made.

Next Attempt - The date and time of the next delivery attempt.

Recipients - Shows how many delivered/total recipients there are for the message. Clicking on the value will open the recipients detail page. When viewing a recipients, you can tell why they are pending.

Status - Contains the current status of the message.

Size - The total size of the message on the hard drive, in kilobytes.

Spool Path - This shows which spool the message resides in. If you have subspools enabled, the message may be placed in one of those locations.

Action Toolbar

Items in the spool must be checked before actions will work on them. Click on the checkbox in the table header for a quick method of selecting all or none of the items.

Force Messages - Forcing messages can be performed by either selecting the message you want forced and clicking the Force icon on the actions too bar, or right-clicking the message and selecting Force from the drop down menu. The statuses of the messages will not be updated until the server passes through the spool.

Reset Retries - Resets the retry counts on all messages in the spool, effectively starting the delivery process over. This can be useful if a DNS or firewall problem has been recently resolved, or if you are using SmartHosting and the target server was down.

View - Use this icon to show you that selected message.

Recipients - This will show you who the message was sent to and the status of that message (i.e. delivered or pending)

Priority - System Administrators can change the priority levels of specific messages.

Delete - Deleting messages can be performed by either selecting the message you want deleted and clicking the Delete icon on the actions too bar, or right-clicking the message and selecting Delete from the drop down menu. No confirmation dialog will show up, so use caution when deleting from the spool.

Refresh - Click this button to update the page with the most recent contents of the spool.