SmarterMail 6.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Users

An email user account represents a person's actual mailbox. User accounts can receive email, send email, and log in to the Webmail interface.

To view a list of users on a domain, click the Settings button and click the Settings navigation pane. Then expand the Domain Settings folder and click Users in the left tree view. A list of users will load in the content pane.

To edit a user's settings, select the desired user and click Edit in the actions toolbar. The user settings will load and the following tabs will be available:

User

Use this tab to specify the following user-based settings:

  • Username - The identifier the user uses to log in to SmarterMail.
  • Authentication Mode - The authentication method used to log in to SmarterMail.
  • Password - The corresponding password used to log in to Smartermail.
  • Display Name - The name displayed on outgoing messages.
  • Reply-to Email Address - The XXX
  • Time Zone - The time zone the used.
  • Mailbox Size Limit - The maximum size of the mailbox. By default, the maximum mailbox size is 100 MBs.
  • Disable Password Changes - Select this option to prevent XXX.
  • Hide from Global Address List - Select this option to remove the user from the Global Address List. Use this option on accounts that are not tied to real people, such as support@example.com.
  • Enable POP Retrieval - Select this option to allow users to download email from POP mail servers.
  • Enable IMAP Retrieval - Select this option to allow users to download email from IMAP mail servers.
  • Disable Greylisting - Select this option to disable greylisting.
  • Enable Outgoing Mail Signing - Select this option to enable mail signing for outgoing messages.

Web Mail

Use this tab to specify the following Webmail settings:

  • Initial Page on Login - The page users will see upon logging in to SmarterMail.
  • Display Format - To specify the default format in which messages are displayed, select the appropriate option from the list.
    • HTML - This option will display HTML content, if present in the email. This content can include stylistic elements, like fonts or colors, as well as hyperlinks and other formatting elements.
    • Text - This option will only display text. While it is less interesting (no fonts, images, etc), it is also much more secure and is faster to view than HTML.
  • Sort Messages by - The order in which messages are displayed. By default, messages are displayed by date in descending in order.
  • Auto Refresh Rate - How frequently SmarterMail checks for new messages.
  • Items per Page - The number of emails that appear on each page.
  • Upcoming Appointments - The number of days that appear in the Upcoming Appointments section of the My Today Page.
  • Delete Action - To specify the action performed on deleted messages, select the appropriate action from the list.
    • Move to Deleted Items folder - Deleted items will appear in the deleted items folder, which will need to regularly be emptied.
    • Auto Purge Folder - XXX.
    • Mark as deleted - Flags the message for deletion, but it will not be removed until the folder is purged.
    • Mark as deleted and hide - Flags the message for deletion and hides it from view, but it will not be removed until the folder is purged. Note: Be careful to monitor your disk space usage when using this option, as it may fill up with what appears to be a small number of messages.
  • Preview Pane - To specify the placement of the preview pane, select the appropriate option from the list.
  • Reports Chard Type - To specify how reports are displayed, select the appropriate option from the list.
  • Enable Automatic Preview - Select this option to automatically display the first message of the folder you are viewing.
  • Enable automatic mark as read for previewed messages - Select this option to automatically mark previewed messages as read.
  • Disable automatic image loading in preview pane - Select this option to prevent images when viewing messages in the preview pane.
  • Disable scroll bars in pulldown menus - Select this option to display items in longer menus in a scrollable list.
  • Enable popups when reading messages - Select this option to load messages in a popup window when they are double-clicked.
  • Enable popups when editing calendars - Select this option to load calendar appointments in a popup window when they are double-clicked.
  • Enable popups when editing contacts - Select this option to load contacts in a popup window when they are double-clicked.
  • Enable popups when editing notes - Select this option to load notes in a popup window when they are double-clicked.
  • Enable popups when editing tasks - Select this option to load tasks in a popup window when they are double-clicked.
  • Enable Automatic Reminder Popup - Select this option to display reminders in popup windows.
  • Disable reminders for appointments and tasks - Select this option to disable appointment and task reminders.
  • Enable Sounds - Select this option to allow sound throughout SmarterMail.
  • Enable Chart Animation - Select this option to enable animation for Silverlight charts.

Compose

Use this tab to specify the following settings for writing emails:

  • Compose Format - To select the default format in which messages are created, select the appropriate option from the list.
    • HTML - Use this option if you wish to add stylistic elements to your emails.
    • Text - Use this for a simple method of email editing. You will not be able to change colors or fonts, but your emails will generally be much smaller and readable on more email clients.
  • Compose Font - To specify the default font and font size for emails, select the appropriate option from the list.
  • Text Encoding - To specify the character set used in messages composed through the Web interface, select the appropriate option from the list.
  • Spell Check Dictionary - To specify the default dictionary to use for spell-checking emails, select the appropriate option from the list.
  • Forwarding Method - To specify the method by which messages are forwarded, select the appropiate option from the list.
    • Normal - Includes original content, including font styles from original message, as part of the new message.
    • Text - Inserts the plain text version of the original message into the new message. This is useful if you want to exclude links or fonts.
    • Embed as Attachment - Attaches the original message to the new one. The message will not appear in the body of your message.
  • Auto Save Frequency - To specify how frequently SmarterMail saves a draft of a message you are writing, select the appropriate option from the list.
  • Reply Header Type - To specify the header type, select the appropriate option from the list. Note: For most users, basic headers will be sufficient. Basic headers include From, To, and Subject headings whereas the full header includes MIME type filter restrictions, etc.
  • Reply Text Indicator - The character appended to the beginning of each line of the original message in a message reply.
  • Enable includion of previous replies in reply - Select this option to embed the text of the original message in a message reply.
  • Enable Sent Items Folder - Select this option to save all outgoing messages in the Sent Items folder. Note: If you send many messages, you may need to delete items from this folder regularly.
  • Enable popup for new messages and replies - Select this option to compose or reply to messages in a new popup window.
  • Enable read receipts by default - Select this option to create read receipts for all outgoing messages.
  • Enable trusted sender for Webmail recipients - Select this option to add email addresses to which you have sent mail to your trusted senders list.

Forwarding

Use this tab to set up SmarterMail to forward received messages to another email account.
  • Forwarding Address - The email address to which messages will be forwarded.
  • Enable deletion of message on forward - Select this option to automatically delete messages from your SmarterMail inbox after they are forwarded.

Groups

This feature is only available in SmarterMail Enterprise edition.

Groups are used to specify permissions for shared items and for the Global Address List. To specify which groups the user belongs to, select the appropriate groups. Note: Only domain administrators can assign users to groups. If the domain administrator has not defined any groups within the User Groups settings page, no groups will be available.

Throttling

Throttling limits the number of messages sent per hour and/or the amount of bandwidth used per hour to send messages. Use this tab to edit the following throttling settings:

  • Outgoing Messages per Hour - The number of messages sent by the domain per hour. By default, the number of outgoing messages is 5,000.
    • Enabled - Check this box to enable throttling for outgoing messages.
  • Outgoing Bandwidth per Hour - The total number of MBs sent by the domain per hour. By default, the outgoing bandwidth is 100.
    • Enabled - Check this box to enable throttling for bandwidth.

Plus Addressing

Plus Addressing is a feature of SmarterMail that allows you to automatically filter your incoming email without creating content filtering rules first. For more information, see Plus Addressing.

  • Action - The action SmarterMail should take when a plus-addressed email is received.
    • Move to folder - If the target folder exists, the incoming message will be placed into it. If the folder does not exist, it will be created. No more than 10 folders can be auto-created in this method during a six hour period to prevent abuse.
    • Move to folder (if it exists) - If the target folder exists, the incoming message will be placed into it. Otherwise, the email will get placed in the inbox.
    • Leave in Inbox - Drops the message in to your inbox.
  • Enable Plus Addressing - Check this box to enable plus addressing.

Service Access

This tab indicates a user's access to POP, IMAP, SMTP and Webmail services.

  • Enable POP Access - Select this option to allow the user to download mail using POP3.
  • Enable IMAP Access - Select this option to allow the user to download mail using IMAP.
  • Enable Incoming SMTP Access - Select this option to allow users to receive email from external domains.
  • Enable Outgoing SMTP Access - Select this option to allow users to send email to external domains.
  • Enable Web Mail Access - Select this option to allow users to log in to SmarterMail from the Webmail interface.