SmarterMail 6.x Help
This documentation is for a product that is no longer supported by SmarterTools.

General Settings

To access the general settings for SmarterMail server, click the Settings button on the main toolbar, then click the Settings navigation pane and click General Settings in the left tree view. The general settings will load and the following tabs will be available:

Administrator

Use this tab to specify the following settings:

  • Username - The system administrator login name.
  • Old Password - In order to change the system administrator password, you must type the current password associated with the system administrator account in this field. Passwords are case-sensitive.
  • New Password - Type the desired password for the system administrator account in this field. Passwords are case-sensitive.
  • Confirm New Password - Verify the desired password for the system administrator account. Passwords are case-sensitive.
  • Items per Page - The number of items will display on each page within SmarterMail.
  • Enable Login Access by IP Address - Select this checkbox to restricts logins to the system administrator account by IP address.
  • Enable Lite Mode - SmarterMail Lite is a specially-developed version of the SmarterMail mail server that provides unlimited email accounts and domains and it is only available with specific product offerings from SmarterTools technology partners. If SmarterMail detects software from a company that has partnered with SmarterTools to make this edition available, SmarterMail Lite will automatically be enabled. Because SmarterMail Lite has a limited feature set, some customers may want to revert to SmarterMail Free edition. To do so, uncheck this box. Note: SmarterMail Free edition has the same functionality as SmarterMail Enterprise, but is limited to one domain with up to 10 users.

Login Access

Use this tab to specify the IP addresses from which the system administrator can log in. Note: This tab is only available if the system administrator has enabled login access by IP address in the Administrator tab.

Server Info

Use this tab to specify the following server settings:

  • Hostname - The hostname of the server. Note: Hostnames should be in the format computername.domain.com.
  • Postmaster Mailbox - The email address for the postmaster. This is usually the owner or system administrator.
  • IP of Primary DNS - The IP address of the primary DNS server. If left blank, the DNS server information will be pulled from the the Windows Networking settings (recommended).
  • IP of Secondary DNS - Enter the IP address of the secondary DNS server. If left blank, the DNS server information will be pulled from the the Windows Networking settings (recommended).
  • Logout URL - The URL to which users are redirected upon logout.
    • Enabled - Select this checkbox to redirect users to the Logout URL after logging out of SmarterMail.
  • Enable domain admins to override logout URL - Select this option to allow domain administrators to specify the Logout URL. If this option is not enabled, it will not be visible to domain administrators.

Spool

Use this tab to specify the following spool settings

  • Spool Path - The full path in which messages are stored prior to delivery. If you are using a real-time virus scanner, this is the path that must be scanned in order to properly handle viruses.
  • SubSpools - SubSpools are within the spool path and allow SmarterMail to work around the NTFS limitation of 30,000 objects in an individual folder. SmarterMail will utilize subspools by allocating up to 10,000 messages per subspool. (Default is 10)
  • Delivery Delay - This number of seconds mail will be held in the spool before it is delivered. A delivery delay is beneficial when you are running a secondary service (such as a virus checker) that needs access to messages prior to delivery, as it provides ample time for the secondary service to interact with the message. By default, the delivery delay is 15 seconds.
  • Retry Intervals - When the mail server is unable to contact the receiving server, the email attempting to be sent is held for a period of time before attempting to be resent. This is the time between retries. Users can specify multiple retry attempts to resend emails before it is bounced. By default, this is set to 4 attempts - at 15 min, 30 min, 60 min, and 90 min intervals.
  • Attempts before bouncing DNS errors - The maximum number of attempts SmarterMail should make before the message is bounced due to a DNS error. The most common cause of a DNS error is a misspelled domain. Limiting the number of attempts before DNS errors are bounced is beneificial because messages will not sit in the queue for long periods of time processing unnecessary messages and possibly slowing the system down. This will be helpful to users because messages will be bounced sooner and will give users the opportunity to fix any mistakes and get a message resent. By default, the server will make 2 attempts. Note: Setting this at 1 retry can be dangerous if the DNS server fails or if there is a loss of Internet connectivity. To disable this feature, set the number of bounces equal to the number of retry intervals.
  • Command-Line File to Run on New Mail - Enable this and enter the full path to an executable you wish to use to process incoming messages. Use %filepath as an argument to pass the path of the email file to the executable. It is allowable for the executable to delete the message to prevent delivery. Example: If you set this field to "c:\program files\myexe.exe %filepath", the program myexe.exe will be launched with the full path to the spool file as its first argument. Note: The command will not be executed if the Enabled box is not checked.
  • Command-Line Timeout - The number of seconds that the server will wait for information from the remote server. In general, a timeout of 5 seconds should suffice.

Reports

Use this tab to specify the following settings:

  • Delete Server Stats After - The number of months that the server stats will be deleted. By default, the server stats are deleted after 13 months.
    • Enabled - Select this checkbox to delete server stats after the specified time period.
  • Delete Domain Stats After - The number of months that the domain stats will be deleted. By default, the domain stats are deleted after 13 months.
    • Enabled - Select this checkbox to delete domain stats after the specified time period.
  • Delete User Stats After - The number of months that the user stats will be deleted. By default, the user stats are deleted after 13 months.
    • Enabled - Select this checkbox to delete user stats after the specified time period.