SmarterMail 6.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Microsoft Exchange ActiveSync

This feature is only available in SmarterMail Enterprise edition.

Microsoft Exchange ActiveSync is a data synchronization protocol that enables over-the-air access to email, calendars, tasks, and notes from most mobile devices, including Blackberry, iPhone, Palm Pre, and Windows Mobile devices. In addition, Exchange ActiveSync enables SmarterMail users to have access their email, calendars, tasks, and notes while working offline.

Exchange ActiveSync is available as an optional add-on from SmarterTools and is associated to a single SmarterMail license key at the time of purchase. For more information, please refer to the SmarterMail Add-ons tab on the SmarterTools website.

Configuring Exchange ActiveSync

Once the Exchange ActiveSync add-on has been purchased, the system administrator will need to reactivate SmarterMail. For step-by-step instructions, please refer to the KB article How To - Activate Microsoft Exchange ActiveSync. Then the system administrator will need to enable Exchange ActiveSync for your mailbox. For more information, please refer to the KB article How To - Configure Microsoft Exchange ActiveSync for Email Accounts.

Mobile Synchronization

For step-by-step instructions on synchronizing a SmarterMail mailbox using Exchange ActiveSync, please refer to the KB article How To - Synchronize SmarterMail Accounts with Mobile Devices using Exchange ActiveSync.