SmarterMail 7.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Events Overview

SmarterMail can detect events as they occur, generate messages for those events, and deliver the messages to system administrators and agents that need the information. For example, users can receive notifications when a task is due or system administrators can receive notifications when the disk space for a domain reaches a certain percentage. With notifications, system administrators don't have to query for the status of the items in the system--they just receive messages when specific events occur so they can take care of them.

There are two categories of events in SmarterMail: user-level events and system-level events:

  • User-level events are specific to each user.
  • System-level events can only be set by system administrators.

To view events, click the events icon and then click All Events in the left tree view. Events can also be viewed by event group or category (collaboration, email, domain, etc.). Any configured events will load in the content pane. Note: Only system administrators can access system-level events.

In general, the following columns are available:

  • Checkbox - Use these boxes to select multiple events. Events must be selected before choosing an action from the content pane toolbar.
  • Name - The name of the event.
  • Event Category - The feature to which the event pertains (collaboration, email, security, etc.)
  • Event Type - The event that triggers the action.
  • Conditions - The criteria the event must meet to trigger the action.
  • Actions - The actions that occur when an event is triggered.

The following actions are available from the content pane toolbar:

  • New - Creates a new event.
  • Edit - Allows the user/system administrator to make changes to an event's settings.
  • Delete - Permanently deletes the selected event(s).
  • Search - Allows the user/system administrator to search for a specific event.

To view the settings for a specific event, simply double-click the event and the event settings will load in the content pane.