SmarterMail 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Synchronized Devices

SmarterMail Enterprise uses multiple data synchronization technologies to sync mailbox data with email clients and mobile devices:

  • Microsoft Exchange ActiveSync is an optional add-on that syncs SmarterMail mailboxes with most smartphones.
  • Exchange Web Services is an optional add-on that seamlessly syncs SmarterMail messages, contacts, calendars and tasks to third-party email clients like Microsoft Outlook 2011 for Mac and Outlook 2012 for Windows.
  • SyncML is a platform-independent information synchronization standard that syncs SmarterMail mailboxes with Outlook, Thunderbird, and most smartphones.
  • CalDAV is an extension of the WebDAV protocol that syncs SmarterMail calendars with Macs, iPads, iPhones, and other devices/applications that use the technology.
  • CardDAV is an extension of the WebDAV protocol that syncs SmarterMail contacts with Macs, iPads, iPhones, Thunderbird and other devices/applications that use the technology.
  • The Add to Outlook feature within the SmarterMail webmail interface uses two-way synchronization technology to sync a SmarterMail mailbox with Outlook 2007 or higher and provides read-only capability for Outlook 2003.

For more information regarding the different synchronization methods available for SmarterMail and/or your device, please refer to Synchronizing with SmarterMail.

To view a list of devices synced with SmarterMail, click the settings icon. Then expand the My Settings folder in the navigation pane and click Synchronized Devices. A list of all previous sync connections will load in the content pane and the following columns will be available:

  • Name - The identifier for the device connecting to SmarterMail. Note: Users may not be able to edit the name of some devices.
  • Type - The synchronization protocol used to connect with SmarterMail. Examples include Exchange ActiveSync, Exchange Web Services, SyncML and Add To Outlook.
  • Last Sync - The date the device last connected to SmarterMail.

In general the following options are available from the content pane toolbar:

  • Edit- Edits the device connection information. Note: Some devices, such as CardDav or CalDav, cannot be edited.
  • Delete - Deletes the selected sync connection(s). Note: In general, users should not delete a sync connection, as this may cause the device to stop functioning with SmarterMail. Deleting a connection is only recommended if you are experiencing issues and want to completely re-configure the device's connection to SmarterMail.