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SmarterTicket has been replaced by SmarterTrack.

Running Web Interface Under IIS

By default, SmarterTicket will install a basic web server that allows you to start using SmarterTicket immediately after installation. However, it is recommended that you move SmarterTicket to a more robust and secure web server, such as Microsoft's Internet Information Server (IIS). To configure SmarterTicket to run under IIS 5.0 or higher, follow the step-by-step instructions below.

Note: This topic assumes that you are familiar with IIS and how it works. SmarterTools recommends that you use the web server included with SmarterTicket if you do not feel comfortable using IIS.

Install IIS (if necessary)

Click on Start -> Control Panel -> Add Remove Programs

Click on Add / Remove Windows Components.

Check the box for Internet Information Services (IIS).

Complete the Wizard and wait for the installation to complete.

If Microsoft.Net mappings are not correct (for example, if you install IIS after Microsoft.Net), run the following at the command prompt (replace "\Windows\" with "\WinNT\" for Windows 2000 installations):

c:
cd \Windows\Microsoft.Net\Framework\v1.1.4322
aspnet_regiis -i

Disable the SmarterTicket Web Server

While not absolutely necessary, this step will improve security on your server and is highly encouraged.

These steps will stop and disable the Web Server included with SmarterTicket. They will also have the side-effect of disabling the shortcut to SmarterTicket on your desktop until you update it with the new URL for SmarterTicket.

Click on Start -> Program Files -> SmarterTools -> SmarterTicket -> Configure SmarterTicket Web Server

Click on the Stop button

Change the Startup Mode to Disabled and click on the Apply button

Click on the Close button

Add SmarterTicket to IIS

Click on Start -> Control Panel -> Administrative Tools -> Internet Information Services (IIS)

Right-click on the web sites tree on the left of the page and choose New -> Web Site

When asked for a description, enter SmarterTicket

Choose the IP address to use for web interface. If this IP address is shared with another web site, you will need to use a different port or Host Headers. For more information about using Host Headers, refer to the IIS documentation.

For Path, use "C:\Program Files\SmarterTools\SmarterTicket\MRS" (or use the location in which you installed SmarterTicket).

Leave the "Allow anonymous access to this web site" box checked.

When asked what permissions to grant, choose only Read and Run Scripts.

Finish the wizard

Verify IIS Settings

If you are using Windows 2003, verify that the ASP.NET v1.1.4322 Web Service Extension is set to Allowed in IIS. If you do not see ASP.NET under Web Service Extensions, ensure that ASP.NET is enabled in the Application Server. (Control Panel -> Add / Remove Programs -> Windows Components -> Application Server -> Details)

Ensure that the default document for the site is Default.aspx (under the Documents tab)

Update DNS

If any domains are already setup with pointers to SmarterTicket, make sure to update their DNS records to point to the new IP address.

Test the Site

Open up a web browser, and type in the IP address of the site you just added.

Translate:

http://help.smartertools.com/SmarterTicket/v2/Topics/Admin/Installation/ConvertingToIIS.aspx