SmarterTrack Help

Activating SmarterTrack

These settings are not applicable to those using the Hosted SmarterTrack Helpdesk.

In order for SmarterTrack to function for more than one agent, the product must be activated using a valid license key. In addition, if SmarterTrack is moved to another server or assigned to a different database, the product many need to be reactivated.

To access the product activation wizard, click the Settings icon. Then expand the Configuration folder in the navigation pane and click Licensing. The edition, version, and license level information for the version of SmarterTrack currently being used will load in the content pane.

To activate or reactivate a valid license key, click Activate in the content pane toolbar. For step-by-step activation instructions, please refer to the KB article Activate SmarterTrack. Note: Activation of a license key requires the server to contact SmarterTools over port 443 (HTTPS). Please ensure that any firewall or internet security software you have installed allows an outgoing TCP port 443 request.