SmarterTrack Help

Activating SmarterTrack

These settings are not applicable to those using the Hosted SmarterTrack Helpdesk.

In order for SmarterTrack to function for more than one agent, the product must be activated using a valid license key. In addition, if SmarterTrack is moved to another server or assigned to a different database, the product many need to be reactivated.

To access the product activation wizard, click the Settings icon. Then expand the Configuration folder in the navigation pane and click Licensing. The edition, version, and license level information for the version of SmarterTrack currently being used will load in the content pane.

To activate or reactivate a valid license key, click Activate in the content pane toolbar. Note: Activation of a license key requires the server to contact SmarterTools over port 443 (HTTPS). Please ensure that any firewall or internet security software you have installed allows an outgoing TCP port 443 request.

Enabling SmarterTrack Communicator

SmarterTrack Communicator is available as an optional paid add-on to SmarterTrack and is associated to a specific SmarterTrack license key at the time of purchase. Once you have purchased the add-on, you will need to reactivate SmarterTrack before you can begin configuring VoIP accounts and using the Communicator.