SmarterTrack 12.x Help

Using the SmarterTrack Mobile Interface

Agents on-the-go have two options for accessing SmarterTrack from tablet computers, smartphones or other mobile devices:

  1. Use their mobile browser to navigate to their help desk installation just as they do at their desktop computer. Both the management and portal interfaces are optimized for mobile devices like the iPad/iPod and Android tablets with support for scrolling and gestures and easy to click buttons. Plus, SmarterTrack seamlessly integrates with other mobile apps, allowing remote employees to provide customer service, sales or support as efficiently as they do from the office computer.
  2. Connect via the mobile interface at http://[yourSmarterTrackUrl]/m. Designed to meet the needs of smartphone users, the mobile interface allows agents to respond to tickets and live chats on most smartphones, including the iPhone, Android, new BlackBerry devices and Windows Phones. Note: The mobile interface is only available to users of SmarterTrack Enterprise.