SmarterTrack 12.x Help

Creating News Items

To create a new news item article, click the New Item icon and then click News Item. You can also click on New in the content pane. Regardless of the method, a new news item window will open that the agent will use to create the article.

The new news item window contains tabs for options, broken links, translations, statistics and history, plus the compose tab, which the agent will use to write the article.

The following fields will appear in the header of the news item window:

  • Title - Type the title of the news item in this field.
  • Date - The date the news item was created.
  • Summary - Type a brief summary of the news item in this field.
  • Flags - To specify the status of the news item, select the appropriate checkbox(es). For more information, see News Overview

Type the text of the news item in the large editing box below the news item header. Agents can change the formatting using the WYSIWYG editor.

The following options are available in the options tab of the new article window:

  • Language - To specify the language, select the appropriate language from the list.
  • Brands - To specify which brands the news item applies to, select the appropriate checkboxes.

Just as with knowledge base articles, SmarterTrack scans news items for any broken internal or external links. The broken links tab lists all broken links in the news item.

The translations tab allows new or existing news items to be linked or unlinked to translations.

The statistics tab displays the number of unique views and hits a news item receives. These statistics can be useful for determining the effectiveness and reach of news items. If news items don't appear to receive many views it may be an indication that more attention needs to be paid to the news features or to the portal itself to ensure customers and end users know about them.

The history tab displays information such as the initial article creation date, the agent who created the article, any changes or modifications to the article and more.

The following options are available in the toolbar of the news item window:

  • Save - Saves the contents of the news item.
  • File Manager - Allows files, images, movies and sounds, to be added to news items.
  • Cancel - Cancels the news item creation without performing any other action.