SmarterTrack 12.x Help

Time Log Reports

To access time log reports, click the reports icon. Then expand the Summary Reports and Time Logs folders. The following time log reports are available:

  • Call Time Log Overview - Shows an overall view of the organization's time log usage for calls during a set time period. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.
  • Chat Time Log Overview - Shows an overall view of the organization's time log usage for live chats during a set time period. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.
  • Ticket Time Log Overview - Shows an overall view of the organization's time log usage for tickets during a set time period. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.

Depending on the report selected, the following report items are available:

  • Total Billable Time Logged - The total amount of billable time logged during the time frame.
  • Total Billable Time Logs - The total number of billable time logs that occured during the time frame.
  • Total New Billable Time Logs - The total number of billable time logs created during the time frame.
  • Total New Time Logs - The total number of new time logs created during the time frame.
  • Total Time Logged - The total amount of billable time that occured during the time frame.