SmarterTrack 12.x Help

Time Log Trend Reports

To access time log trend reports, click the reports icon. Then expand the Trend Reports and Time Logs folders. The following time log reports are available. Note: For information on the options available for each report listed, see the Reports Overiew.

  • Call Time Log Overview - Shows an overall view of the organization's time log usage for callsover time. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.
  • Chat Time Log Overview - Shows an overall view of the organization's time log usage for live chats over time. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.
  • Ticket Time Log Overview - Shows an overall view of the organization's time log usage for tickets over time. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.

Depending on the report selected, the following report items are available:

  • Total Billable Time Logged - The total amount of billable time logged.
  • Total Billable Time Logs - The total number of billable time logs that occured.
  • Total New Billable Call Time Logs - The total number of billable time logs created.
  • Total New Time Logs - The total number of new time logs created.
  • Total Time Logged - The total amount of billable time that occured.