SmarterTrack 6.x Help

Chat Room Events

System administrators and agents can receive notifications or automate actions based on the following chat room events:

  • Chat Room Invite
  • Chat Room Joined
  • Chat Room Left

Depending on the event selected, the following event criteria are available:

  • Agent - The agent that invited, joined, or left the agent-to-agent chat.
  • Chat Room Name - The name of the chat room that triggers the event.
  • Sent Message - The words that will trigger the event if found within a sent message of the chat.
  • Time of Day - The time frame during which the event occurs.

Depending on the event selected, the following actions are available:

  • Log to File
  • Notify External Provider
  • Send Email
  • Use My Notification Profile