SmarterTrack 6.x Help

Chat Rooms

While temporary agent conversations are hosted via instant messenger, some companies may want to conduct virtual meetings with employees. In this case, the system administrator may create permanent chat rooms to host agent conversations.

To view a list of permanent chat rooms, click the live chat icon. Then expand Chat Rooms in the navigation pane and select the type of chat room that you want to view (options include active and inactive chat rooms).

Chat rooms function identically to instant messages. For more information, see Instant Messenger Overview.