SmarterTrack 6.x Help

Logging in to SmarterTrack

SmarterTrack's Web interface is divided into two components: the management interface and the portal interface. System administrators use the management interface to set up departments and establish permissions for agents. Agents use the management interface to respond to and manage tickets and chats. Customers can also use the portal interface to retrieve ticket information, submit new tickets and chats, or search knowledge base articles.

Logging in to the Portal Interface

Customers, agents, and system administrators can login to the portal interface via the portal website URL, which can be obtained from the SmarterTrack administrator. To log in to the portal, type the username and password in the appropriate fields and click Login.

Logging in to the Management Interface

Agents and/or system administrators will need to obtain the link to the management interface login page from their SmarterTrack administrator. Alternatively, they may be able to access this link from the portal. To log in to the management interface, type the username and password in the appropriate fields and click Login. Note: Agents and/or system administrators that wish to access the management interface may need to re-enter their login credentials, even if they are already logged in to the portal.