SmarterTrack 6.x Help
This documentation is for a product that is no longer supported by SmarterTools.

News Overview

The news section gives organizations the ability to post important notices to portal visitors, such as company news, current promotions and sales, or information on upcoming events. For example, a realty agency may use news items to highlight new or featured properties or an educational institution may use news items to give parents updates about school policies, parent/teacher conferences, holidays, and other important events.

To access news items, click the news icon. All of the news items in the system will load in the content pane.

For help understanding the different areas of the news section, see the news diagram.

Navigating News

In general, the following columns are available in the content pane:

  • Checkbox - Use these boxes to select multiple articles. Articles must be selected before choosing an action from a toolbar.
  • Title - The title of the news item.
  • Status - The status of the news item (private, public, draft, etc.).

Performing News Actions

In general, the following options are available from the navigation pane toolbar:

  • New - Click this button and select the appropriate option to create a new ticket, call log, task, instant message, canned reply, news item or knowledge base article.

In general, the following options are available from the content pane toolbar:

  • New - Creates a new news item.
  • Actions - Click this button and select the appropriate option to select all news items change the status of news items.
    • Select All - Selects all news items in the content pane.
    • Mark - Click this button and select the appropriate option to change the status of the selected news item(s).
      • Public - Marks the news item as public. Public news items are visible to everyone.
      • Private - Marks the news item as private. Private news items are only visible to system administrators and agents.
      • Draft - Marks the news item as a draft. Drafts are only visible to system administrators and agents.
      • Reviewed - Marks the news item as reviewed. Agents typically use this option to indicate that a news item has been reviewed/modified after another agent has flagged it for review.
      • Needs Review - Flags the news item for review. Agents typically flag a news item for review when they want it edited for content, clarity, or grammatical errors.
  • View - Click this button and select the appropriate option to refresh the page or choose the details that are displayed in the content pane.
    • Refresh - Refreshes the page.
    • Visible Fields - Choose which columns are displayed in the content pane.
  • Delete - Deletes the selected news items. For more information, see Deleting News Items.