SmarterTrack 6.x Help

Time Log Categories

System administrators can create categories to organize time logs into related groups. For example, if a system administrator wants to easily track how much time is spent working for a specific customer, he can create a create a category for that customer. Then, whenever an agent creates a time log for an issue concerning that customer, the agent can assign it to the appropriate category.

To access time log categories, click the settings icon. Then expand the System Settings and Time Logs folders and click Time Log Categories in the navigation pane. A list of time log categories will load in the content pane.

In general, the following columns are available:

  • Checkbox - Use these boxes to select multiple time log categories. Time log categories must be selected before choosing an action from the toolbar.
  • Category Name - The name of the time log category.
  • Description - A short description of the time log category

In general, the following options are available in the content pane toolbar:

  • New - Creates a new time log category.
  • Edit - Allows the agent to edit an existing time log category.
  • Delete - Permanently deletes the selected time log category.
  • Refresh - Refreshes the list of time log categories in the content pane.

To view a specific time log category, simply double-click the appropriate time log category. The time log category will load in a popup window and the following fields will be available:

  • Category - The name of the time log category.
  • Description - A short description of the time log category.