SmarterTrack 6.x Help

Viewing a Visitor's Who's On Summary

To view additional information about a visitor, simply click a visitor and the visitor's Who's On summary will load in the preview pane. Note: The information provided in the Who's On summary pertains to the current session only.

In general, the following options are available from the preview pane toolbar:

  • Print - Prints the information contained in the Who's On summary.

Tabs within the Who's On Summary

Who's On summary details are organized within the following tabs:

  • Visitor - This tab includes basic information about the session, including the start time, duration and idle time. This tab also includes information about the visitor, including browser type, operating system, geographic details, the host name, and the host domain.
  • Page History - This tab displays the website and portal pages the visitor viewed in chronological order. This tab also includes the time the visitor viewed each page, the length of time the visitor viewed each page, and the number of hits for that page.
  • Page Summary - This tab organizes the pages the visitor viewed by the number of times the visitor hit each page. This tab also includes information about the initial page title, the initial referrer, the current referrer, and the total amount of time the visitor spent on each website or portal page.
  • Invitation History - This tab displays information about the visitor's live chat activity in chronological order. Note: If the visitor has not participated in any live chats and has not received any live chat invitations, there will be no content in this tab.
  • Invitation Summary - This tab displays information about the visitor's chat activity, including the number of live chat invitations the visitor accepted, rejected, and ignored; the total number of live chat invitations the visitor received; the date and time of the last live chat the visitor participated in; and the last agent to chat with the visitor.
  • Custom Variables - This tab displays any custom variables the system administrator created.

Viewing Removed Visitors

When an agent removes a visitor from Who's On tracking, the session times out or the visitor does not navigate to another page for awhile, SmarterTrack moves the visitor to the Removed Users section of the navigation pane. To view removed users, click the Who's On icon and click Removed Users in the nagivation pane. All removed users will load in the content pane. For more information, see Removing Visitors.