SmarterTrack 7.x Help

Who's On Settings

To access this section, click the settings icon. Then expand the System Settings and Who's On folders and click Who's On Settings from in the navigation pane. The Who's On settings will load in the content pane and the following tabs will be available:

Options

Use this tab to edit the following settings:

  • Purge Idle Users - The amount of time after which idle visitors can be purged from Who's On tracking. By default, this option is set to 15 minutes.
  • Purge Removed Users - The amount of time after which idle visitors can be purged from Who's On tracking. By default, this option is set to 2 minutes.
  • Purge Pending Users - The amount of time after which idle visitors can be purged from Who's On tracking. By default, this option is set to 5 minutes.
  • Invitation Ignored After - The amount of time after which an ignored live chat invitation disappears from the visitor's screen. By default, this option is set to 2 minutes.
  • Virtual Page for Script - The page that can be used to summarize the contents of the actual page the visitor is viewing. For example, if the Web page URL is lengthy, the administrator may want to create a virtual page with a shorter identifier.
  • Tracking Script - The JavaScript that must be placed on the website pages that Who's On will monitor. Note: Administrators can incorporate custom variables in the tracking script to collect additional information on website visitors. For more information, refer to the KB article How To - Use Custom Variables in Who's On Tracking Scripts.

Invitation

Use this tab to edit the following settings:

  • Horizontal Alignment -To specify the horizontal alignment of the live chat invitation on the customer's browser window, select the appropriate option from the list.
  • Horizontal Offset - The number of pixels by which the live chat invitation is offset from the horizontal alignment.
  • Vertical Alignment - To specify the vertical alignment of the live chat invitation on the customer's browser window, select the appropriate option from the list.
  • Vertical Offset - The number of pixels by which the live chat invitation is offset from the vertical alignment.
  • Enable absolute page position on invitations - Checking this box will display the live chat invitation according to the offset and alignments specified. If this option is enabled, SmarterTrack will not take into account the position of the user's scroll bar when issuing the live chat invite.

Page History

Use this tab to edit the following settings:

  • Total Page Limit - The maximum number of website pages displayed on a visitor's page history in Who's On. By default, this option is set to 1,000.
  • First Viewable Pages - The number of website pages the visitor initially viewed. By default, this option is set to display the first 50 pages the visitor viewed.
  • Last Viewable Pages - The number of website pages the visitor last viewed. By default, this option is set to display the last 50 pages the visitor viewed.
  • Display only first and last viewable pages in history - Checking this box will only display the first and last viewable pages in the visitor's Who's On page history. If this option is enabled, any other pages visited will not display in the page history. By default, this option is disabled.