SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Survey Events

Administrators and agents can receive notifications or automate actions based on the following survey event:

  • Survey Answered

Conditions

Depending on the event selected, the following event criteria are available:

  • Name - The friendly name for the event
  • Event Type - The event that triggers the action.
  • Time of Day - The time frame during which the event occurs.
  • Day of Week - The day(s) of the week during which the event occurs.
  • Survey Name - The survey that triggers the event.
  • Survey Rating - The rating that triggers the event.

Actions

Depending on the event selected, the following actions are available:

  • Call Web Page - Calls a web page that you specify, and that page can execute specific actions, queries or other methods based on whatever is coded on the page. For example, calling a web page that then initiates adding a task to a third-party task managment application.
  • Log to File - Logs an action to a text file. This occurs once based on the max frequency set, regardless of how many times the event is fired.
  • Notify External Provider - Calls an external provider that is created by the customer. For more information, see External Providers.
  • Send Email - Sends an email to a set of recipients. This occurs once based on the max frequency set, regardless of how many times the event is fired.
  • Use My Notification Profile - Uses any custom email addresses and/or SMS addresses that are used as part of a personal Nofication Profile. This occurs once based on the max frequency set, regardless of how many times the event is fired.