SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Customer Service Software Competitor Comparison

Pricing and features are taken directly from related websites, customer support, and marketing materials as of June 1, 2011. Information, features, and pricing are subject to change. To report corrections, please contact the SmarterTools Sales Department via live chat or sales@smartertools.com.

Features Desk.com (Assistly) Zendesk Plus+ Kayako Fusion SmarterTrack Enterprise SmarterTrack.com
Initial cost for 10 agents $290/month* $490/month* $999 $999 $150/month
All-in-one integrated Web interface
Ticket system
Mobile ticket management
Live chat 3rd Party
Live chat translation
Live chat geo-location
Co-chat
Coaching
Proactive chat
Agent instant messaging
Agent chat rooms
Website visitor monitoring (Who’s On)
Intelligent routing
Predefined responses
Call logs
Time logs
Task management system
Knowledge base
Customer portal
Search engine optimized portal
Survey system
Cost analysis reporting
Advanced premium reporting
VoIP integration
Click-to-call functionality
Multiple language support
Multiple brand support
Extendable to other databases & applications
LDAP & active directory authentication
System-wide events & notifications Limited
Per agent file storage
Failover functionality Available
Software ownership Available Available
Hosted option (SaaS) Available Available Available Available
Hosted Pricing $290/month* $490/month* $490/month N/A $150/month
Ownership Pricing N/A N/A $999 $999 N/A

*If prepaid annually