SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

What is SmarterTrack Communicator?

SmarterTrack Communicator is a SIP-compliant voice over IP (VoIP) softphone that seamlessly intergrates a company's phone system with SmarterTrack. It is a licensed add-on and is configurable from within SmarterTrack, which means that all settings, profiles and agent information is pushed to whatever desktop or laptop an agent logs into. SmarterTrack Communicator includes the ability to transfer calls, automatically creates call logs, displays incoming and outgoing call information, can record calls for later review, offers complete call analtyics and allows businesses to keep all customer communciation (tickets, live chats and call information) in one location.

NOTE: The .NET 4.0 framework is required and should be installed on the laptop or desktop that will be running SmarterTrack Communicator. You can download the Web installer for .NET from the Microsoft Download Center.

SmarterTrack Communicator offers all of the features of a standard VoIP softphones, including:

  • The ability to record incoming and outgoing calls
  • The ability to transfer calls between agents and departments
  • Multi-line support
  • Complete call history
  • Phone contact list
  • Recent call log
  • Automatic call log creation
  • Volume controls
  • Mute button
  • The ability to display incoming call info
  • Multi-brand support

For more information, see the SmarterTrack Communicator interface diagram.