SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

SmarterTrack System Requirements

SmarterTrack was designed to operate efficiently in shared, VPS or dedicated environments without any loss in functionality or performance based on the following minimum requirements:

  • Windows 7, Windows 8** or Windows Server 2008 or higher, including Windows Server 2012**
  • Microsoft .NET 4.0 running in full trust
  • SmarterTrack Web server included with product*
  • Microsoft SQL Server 2005 or higher, Microsoft SQL Server Express Edition or MySQL 5.1 or higher Note: At this time, MySQL 5.5.14 is the only version not compatible with SmarterTrack.

However, below are the SmarterTools recommended requirements:

  • Windows Server 2008 R2 or higher
  • 64-bit version of Windows Server is strongly recommended
  • Microsoft .NET 4.0
  • Microsoft IIS 7.0*
  • Microsoft SQL Server 2008 R2 or higher

Note: Each installation and environment is unique. Extra load caused by excessive tickets, chats, agent accounts, and/or other factors may require more disk space, memory, database allocation, etc. than suggested in the online help. No warranty or guarantee is expressed or implied as to the efficacy or viability of these recommendations for a particular environment or application.

*SmarterTrack includes a basic Web server, so the product is fully functional upon installation—even without the existence of IIS or other Web servers. However, SmarterTools recommends installing Microsoft IIS 7.0 in place of the SmarterTrack Web server for increased performance and security in medium to high-volume environments. For more information, see Running SmarterTrack as an IIS Site.

***Only the most current versions of SmarterTrack (8.4 or higher) were tested on Windows 8 and Windows Server 2012. Previous versions may install on Windows 8 and/or Windows Server 2012 and run. However, some work arounds may be necessary to get them to run well. See the SmarterTools knowledge base for more information.