SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Call Log Reports

To access call log reports, click the reports icon. Then expand the Summary Reports and Calls folders. The following cost reports are available:

  • Calls Overview - Shows an overall view of the organization's call usage during a set time period. This report is useful because it provides an at-a-glance view of the company and can identify other areas to investigate with other detailed reports.

Depending on the report selected, the following report items are available:

  • Agent - The specific agent.
  • Average Session Length - The average length of the calls in minutes.
  • Department - The specific department.
  • Group - The specific group.
  • Total Calls - The total number of calls that occurred during the time frame.
  • Total Incoming Calls - The total number of incoming calls that occurred during the time frame.
  • Total Outgoing Calls - The total number of outgoing calls that occurred during the time frame.