SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

News Reports

To access news reports, click the reports icon. Then expand the Summary Reports and News Reports folders. The following news reports are available:

  • News Contribution - Shows the number of news items an agent has created, edited, reviewed, flagged, or deleted during a set time period.
  • News Popularity - Shows the most viewed news items by hits and visitors during a set time period. This report is useful for detecting which news items are popular.
  • News Items Created - Shows the number of news items created during a set period of time. This report is useful because it provides an audit trail of all news items created by agents during a time period.
  • News Items Modified - Shows the number of news items edited during a set period of time. This report is useful because it provides an audit trail of all news items edited by agents during a time period.
  • News Items Events - Shows the number of times news items were created, edited, reviewed, flagged, or deleted during a set time period. This report is useful because it provides a full audit trail of all administrative actions in the news system during a time period.
  • Flagged News Items - Shows the number of news items currently flagged for review. Note: This report is not date-specific and always shows the news items that are currently flagged.

Depending on the report selected, the following report items are available:

  • Agent - The specific agent.
  • Date - The time frame during which the event occurs.
  • News Items Added - The number of news items added to the system.
  • News Items Deleted - The number of news items deleted from the system.
  • News Items Edited - The number of news items edited in the system.
  • News Items Flagged - The number of news items flagged for review in the system.
  • News Items Reviewed - The number of distinct news items reviewed by agents.
  • Average News Items Viewed - The average number of news items a portal visitor viewed after conducting a search.
  • News Item Date - The date the news item was published.
  • Event - The event that pertains to the news item.
  • Hits - The number of times a particular news items was viewed.
  • Subject - The title of the news item.
  • Visitors - The number of unique portal visitors that viewed a particular news item.