SmarterTrack 9.x Help
This documentation is for a product that is no longer supported by SmarterTools.

Notification Profiles

Using SmarterTrack's extensive event system it's possible to detect events as they occur, generate messages for those events, and deliver the messages to administrators and agents that need the information. For example, agents can receive notifications when they receive a new ticket or supervisors can be notified when a customer completes a survey. With notifications, administrators and agents don't have to query for the status of the items in the system—they just receive messages when specific events occur so they can take care of them.

Notification profiles determine how those messages are sent. Options include text message or email.

To view a list of current notification profiles, click the settings icon. Then expand My Settings folder and click Notification Profiles in the navigation pane. All of the notification profiles for the agent will load in the content pane.

Administrators can view notification profiles for system-wide notifications by clicking the settings icon. Then expand the System Settings folder and click Notification Profiles in the navigation pane. All of the system-wide notification profiles will load in the content pane.

The following columns are available:

  • Checkbox - Use these boxes to select multiple profiles. Notification profiles must be selected before choosing an action from the toolbar.
  • Notification Profile Name - The name of the profile.
  • Type - The types of notification the agent has enabled for the selected profile.

The following options are available from the content pane toolbar:

  • New - Creates a new notification profile.
  • Edit - Allows the agent to edit an existing notification profile.
  • Delete - Permanently deletes the selected notification profile.

To view a specific notification profile, simply double-click the appropriate profile. The profile will load in the content pane and the following fields will be available:

  • Notification Profile Name - The name of the profile.
  • Email Addresses - The email address(es) to which notifications are sent.
  • Enabled - Checking this box will enable email notifications.
  • SMS Email Addresses - The mobile device email address to which notifications are sent.
  • Enabled - Checking this box will enable SMS notifications.
  • Enable reminders - Checking this box will allow the agent to receive notifications in a pop-up window.

For more information about notification profiles and events, see Events Overview.